IT Support Apprentice

ORBIS INVESTMENT ADVISORY LIMITED

London (NW1 6QG)

Closes on Tuesday 31 March 2026

Posted on 19 February 2026

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Summary

An opportunity to learn first-hand what a career in technology would entail. You will work as a key member of the UK-based End User Support team, supporting users and systems across all global locations. If you are eager to make a meaningful contribution as part of your training curriculum, this opportunity is worth exploring.

Wage

£23,000 a year

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Discretionary performance-based bonus; Company-funded private medical insurance

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9am to 6pm.

40 hours a week

Start date

Tuesday 5 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Logging and responding to support requests in the ticketing system
  • Speaking to colleagues to troubleshoot incidents and get to the root of the problem
  • Upgrades and deployments of laptop computers
  • Configuring, implementing and supporting end-user devices (e.g. phones)
  • Setting up new starters and disabling access when people leave
  • Maintaining technical documentation and knowledgebase
  • Asking for help or escalating support requests when required
  • Ad-hoc projects as assigned by the Support Manager

Where you'll work

28 Dorset Square
London
NW1 6QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • The successful candidate will be studying towards an Information Communications Technician (Level 3) apprenticeship.
  • Different levels may be considered, depending on the experience and ability of the applicant.
  • The training will be led remotely via MS Teams and online learning materials, alongside regular contact with an assigned tutor.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

A Level in:

Technical subject (grade B)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

We are a global firm with offices across eight countries, over 400 employees and more than $30 billion in assets under management. But those numbers don't define Orbis. It's our values, how we do things day-by-day, and how we add value for our clients that define us. Our investment philosophy is fundamental, long-term and contrarian. As contrarian investors, we aim to take a different perspective, and this filters into everything we do. To invest differently, you need to think differently. This is encouraged by having teams of people with different backgrounds, experiences and ways of thinking.

After this apprenticeship

Successful candidates may be considered for full-time employment.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000016848.

Apply now

Closes on Tuesday 31 March 2026

After signing in, you’ll apply for this apprenticeship on the company's website.