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Cafe & Customer Service Apprentice Denstone Hall Farm Shop

We are looking for enthusiastic customer service and cafe assistants to join our dedicated team, you will be undertaking all aspects of front of house in the cafe and shop to ensure visitors leave happy.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    30 hours per week, we are open Monday - Saturday 8.30am-5.30pm, Sunday 9.30am-4pm. Your working hours will be on a rota basis and will include one weekend day.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    06 Sep 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001848803

  • Positions

    1 available

Duties to include:

  • Meet and greet customers in a friendly and approachable manner
  • Operate till points
  • Deal with customer comments, requests, complaints and feedback in a polite manner
  • Make sure the customer leaves happy with their experience
  • Fulfil customer requests to the best of your ability
  • Offer customers further items periodically in the cafe e.g. more drinks, side orders, desserts
  • Know the values of the business and use these to inform the service you give to the customer
  • Be an ambassador for the Denstone Hall brand
  • Know why customers shop with us and what they expect
  • Promote the provenance of our products and how we support local suppliers
  • Understand that the customer sees and hears everything and that this informs their opinion of the customer service experience
  • Be fully aware of your responsibilities regarding the serving and sale of alcohol. Refer to (Head of Department) HOD if unsure
  • Upon completion of relevant training, run food to tables, clear tables
  • Report any damages which cannot be removed from the Café to the HOD, supervisor or a maintenance person immediately
  • Perform opening and closing tasks (including stock rotation, end of day stock check)
  • Keep the Cafe & Shop as clean and tidy as possible throughout the day
  • Restock items as required checking dates on items as you go 
  • Maintain accurate labelling of products
  • Perform temperature checks and other checks as required
  • Accept deliveries and ensure contents are checked off and stored away in the appropriate place efficiently or filled to the shelves quickly
  • Complete stock checks as required by management to a highly accurate standard, taking account of stock which may be stored off the shop floor
  • If assisting with Click and Collect, maintain high standards which the customer will expect (pick as if they were picking for themselves)
  • Be aware of health and safety and take measures to maintain this (e.g. clearing up spillages and using appropriate warning signs)
  • Be mindful of waste management procedures 
  • Any other duties that befit your role within the business or will contribute to the skills, knowledge and behaviours required by the apprenticeship standard 

Requirements and prospects

Desired skills

  • Punctual with excellent time management skills 

Personal qualities

  • A team worker 
  • Be able to maintain excellent levels of personal hygiene (no nail varnish permitted) 
  • Considerate towards your colleagues 
  • Friendly 
  • Eager to learn 
  • Committed to the apprenticeship 
  • Be able to effectively communicate with managers, customers, colleagues and visitors
  • Have a positive attitude 

Desired qualifications

You should have a good standard of maths & English, ideally GCSEs at grades C/4 or above (or equivalent) in maths and English.  There is a possibility of studying towards functional skills if you have not achieved the above. 

Future prospects

There is potential for permanent employment and progression within the business on the successful completion of your apprenticeship. 

Things to consider

Please consider how you should get to work each day. You will be working one weekend day. You should be committed to the apprenticeship. 

Benefits:

  • Free staff parking
  • Discounts from our shop
  • Small friendly team
  • Daytime hours only (no evening work)
  • Working in different areas of the business 

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

Situated between Uttoxeter and Ashbourne and founded in 2007 by Rupert and Emma Evans, Denstone Hall Farm Shop and Café has successfully grown to become the ‘Best Large Farm Shop & Café/Restaurant in the UK 2019’. Our commitment to fantastic locally sourced produce, served in our café and stocked in our grocery and gift shops is at the heart of what we do. We are committed to nurturing and developing our amazing staff team and pride ourselves on our high standards of customer service.

Employer

Denstone Hall Farm Shop

Address

Denstone Hall

Main Road

Uttoxeter

ST14 5HF

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Training

Training provider

UNIVERSITY OF DERBY

Applications for this apprenticeship are being processed by University Of Derby

Contact

Apprenticeships Team 0800 0740099 feapprenticeships@blc.ac.uk

Level 2 Customer Service Practitioner apprenticeship standard. 

There is a possibility to study maths & English Functional Skills if you have not already achieved GCSE 4/C or above or an equivalent.  

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply through Buxton & Leek College using the link provided.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Aug 2022