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Level 3 Apprentice Customer Care Specialist Coloplast Limited

Coloplast are in a positive position of continued growth, and we are therefore looking for new recruits to join us within our award winning Contact Centre in Peterborough! This is an apprenticeship opportunity for an enthusiastic individual to become part of a great team, being trained whilst in employment.

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Closing date: 05 Jul 2022

Apprenticeship summary

  • Annual wage

    £16,400.00

  • Working week

    Monday-Friday between the hours of 8am-6pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    11 Jul 2022

  • Date posted

    30 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001847307

  • Positions

    1 available

An exciting opportunity to grow your career with a market leading medical device company.

Coloplast are in a positive position of continued growth, and we are therefore looking for new recruits to join us within our award winning Contact Centre in Peterborough! This is an apprenticeship opportunity for an enthusiastic individual to become part of a great team, being trained whilst in employment.

This position

We are looking for a friendly and professional individual to deliver a fantastic service to our customers each and every day. To be successful you will be able to demonstrate excellent communication skills, have a genuine desire to help others, be computer literate and critically, be looking for a role that will allow you to develop and succeed through the apprenticeship route.

Role Responsibilities:

  • Most importantly you will be expected to put the Customer at the forefront of everything that we do
  • You will answer incoming telephone calls from customers and perform duties including: processing orders, answering questions on products and/or services, research orders and other records to resolve problems whilst offering solutions
  • Work closely with internal colleagues/other departments to ensure excellent customer service is provided

As an apprentice you will receive a starting salary of £16,400 and there is monthly bonus potential too. On top of this we offer a profit related pay scheme paying up to an additional 5% of your salary each year. We regularly offer overtime should you wish to accept this to support the demands of our customers as well as this being an opportunity for you to earn yourself some additional funds!

Our shifts are daytime only with our telephone lines closing at 6pm, so no late night evening shifts to consider. We do work Saturday mornings on a rotational basis, and you will receive time off in lieu for the hours worked. 

Coloplast offers all employees a comprehensive benefits package including 28 days holiday (plus bank holidays), private health care, pension, profit related pay, company share scheme, free parking (although we are also on a bus route) and many other flexible benefits including gym membership and bike to work scheme.

This is an apprenticeship opportunity which will give you a Customer Service Level 3 qualification, this will take approximately 18 months to complete. We will provide you with the training you need for the role, and you will also be given the time and support to complete the professional qualification within your working hours. We continually develop our staff encouraging further progression within the organisation.

About us 

Coloplast is a Market Leading healthcare company with a strong record for product and service innovation.  We work in close partnership with the NHS and Health Care Professionals to make life easier for people with intimate healthcare needs. We offer great career opportunities plus a strong benefits package for our staff.

Need more information

For more information please visit our website at www.coloplast.co.uk/curious

Deadline

If you are interested in this position, please apply online as soon as possible. Telephone Interviews will take place shortly. We have vacancies for our next induction which is a comprehensive process ensuring that you are fully equipped for your new role, you would start your apprenticeship alongside this.

Please note: We require all new starters to be available with no holiday for at least the first 6 weeks of employment due to training requirements.


Requirements and prospects

Desired skills

  • Intermediate level knowledge of using Microsoft packages and bespoke software
  • Customer service experience, ideally gained within a contact centre environment
  • Excellent written and verbal communication skills
  • Ability to remain professional at all times
  • Able to cope within a demanding and high pressure environment

Personal qualities

  • Professional approach with both internal and external customers
  • Flexible and committed attitude
  • Positive, caring “can do” attitude
  • Self motivated
  • Ability to empathise

Desired qualifications

  • Minimum of 5 GCSEs at grade C/4 or above (including English and maths) or equivalent are desirable

Future prospects

  • For the right candidate, there may be the possibility to gain a permanent contract after the apprenticeship

Things to consider

We do work Saturday mornings on a rotational basis, and you will receive time off in lieu for the hours worked. 


About the employer

Coloplast first opened its offices in the UK in 1978. Today, Coloplast products and services support thousands of UK citizens with their intimate healthcare needs. Mission: Making life easier for people with intimate healthcare needs Coloplast develops products and services to make life easier for people with deeply personal and private medical conditions. These conditions are often associated with trauma and taboo. The more intimate the condition, the greater the requirement to come closer to customers, understand their world and develop solutions that are sensitive to their special needs. We call this Intimate Healthcare.

Employer

Coloplast Limited

Address

The Links Unit 1

Bakewell Road

Peterborough

PE2 6BJ

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Training

Training provider

City College Peterborough

Applications for this apprenticeship are being processed by City College Peterborough

Contact

Apprenticeships Department apprenticeships@citycollegepeterborough.ac.uk

Customer Service Specialist Level 3 Apprenticeship Standard:

  • Training will be provided by City College Peterborough. Training is work based meaning you spend the majority of time within the workplace but will be released into college periodically if needed
  • You would also work towards the Level 3 Customer Service Specialist standard.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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