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Customer Service Practitioner Apprenticeship - Level 2 - F E S P A UK Association F E S P A Uk

Your job role will be that of Client Relationship Coordinator. We are looking for someone who can join our small team and help us achieve our ambitions. We are looking for an outgoing, enthusiastic person, who is willing to learn about the diversity of the print industry and our members.

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Closing date: 29 May 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    9.00am to 5.00pm (although these hours can change if we have an event) Monday to Thursday with 30 minutes unpaid dinner break. Monday would be allocated to working from college or home on college work.

    Total hours per week: 32.00

  • Expected duration

    15 months

  • Possible start date

    27 Jun 2022

  • Date posted

    13 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Duties to include:
  • Managing the company database, keeping it up to date is essential with new members, potential members and changing contact details for contacts.
  • New member welcome packs – adding new members to the database, sending their welcome pack and certificates, registering each new member on the online member’s section.
  • Social Media – Supporting creative coordinator with social posts, creating new posts, and developing marketing campaigns with the creative coordinator.
  • Events – Helping to run events, manage projects and develop initiatives for the association that will benefit the industry.  Selling tickets for events and promoting initiatives and other member benefits.
  • Ordering Office Supplies – Do regular checks in cupboards that we have enough paper, envelopes, grey post bags etc. so I know what needs ordering when.
  • Networking and developing relationships with both members and potential members
  • Keeping members and potential members up to date with events and initiatives

Apprentices must show commitment to the following: 

  • To achieve apprenticeship framework (Functional Skills, NVQ and Technical Certificate) within the specified time frame  
  • Attend the apprenticeship induction programme  
  • Attend all of the training sessions for the programme whenever necessary  
  • Undertake any other required development work as part of the apprenticeship programme as requested  
  • Any other duties as deemed appropriate by senior staff.  

Apprenticeships start throughout the year and are open to any age of candidate. 

  • It is important that qualifications are listed on your application no matter what the grade, as your application is sifted and sent to the employer based on meeting the Employer’s Vacancy Criteria. 
  • Please log into NAS (National Apprenticeship Service) on a regular basis and look at the “Read Feedback” section against each individual application. 

Requirements and prospects

Desired skills

  • Customer focused
  • Strong written and verbal communications skills
  • Well organised
  • Good IT Skills


Personal qualities

  • Outgoing
  • Enthusiastic
  • Eager to learn and get involved in projects

Desired qualifications

GCSE maths and English at grades 4/C or equivalent functional skills 

Future prospects

This is a great opportunity for someone to develop a role and make it their own.  We would like this person to grow with us and take on more responsibly and possibly manage their own team in the future.  In short, this role is as big as the right person wants it to be.

Things to consider

Please ensure you have the following ready if you get through to the interview stage: 

  • Photographic proof of ID 
  • Qualification certificates 
  • National Insurance Number 
  • Updated CV 

If you require help with putting together a CV or Interview skills, please contact: 01226 216 123 for our FREE Workshops. 

  • Please ensure travel to this employer's location is realistic and something you could commit to. 

About the employer

Since 1934 FESPA UK have helped companies within the printing industry improve, expand and become more profitable. The Association currently representing over a billion £'s worth of the printing industry.

The Association provides guidance, training, and networking opportunities alongside corporate services which include discounted Insurance, Legal advice, technical know-how, industry communications and market information.

The association is owned by our members, and through a selected board, lay out the aims and goals for the association to aspire towards each year.


F E S P A Uk


1 Burleigh Court, Burleigh Street


S70 1XY

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Training provider


Applications for this apprenticeship are being processed by Barnsley College


Amanda Ogley 01226216166

Delivery to be completed on-site and 20% off the job training either at Barnsley College or your place of work 

Student to complete an Intermediate Technical Certificate as Customer Service Pracitioner Apprentice.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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