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Customer Consultant Apprentice Amgrace Nottm Ltd

We are looking for someone to help customers identify and purchase products they desire. The aim is to provide high levels of customer service and satisfaction through excellent sales service, maintain outstanding store condition and visual merchandising standards, assist with the sales process and increase the company’s growth and revenue.

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Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage

    £175.00

  • Working week

    Tuesday - Saturday, 9.30am - 5.30pm

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    20 Feb 2022

  • Date posted

    06 Dec 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001799180

  • Positions

    1 available

Are you looking for a career and not just a dead-end job? Do you have big dreams and maybe aspire to be a manager? 

If so, this could be the role for you! We are looking to recruit someone who is wanting to learn and earn at the same time whilst being trained and developed to ultimately become the manager of our highly reviewed store in Nottingham.. 

We will invest in you and get you to management level, so we are looking for someone who is driven and ambitious. 

Duties and responsibilities include, but not limited to the following:

  • Answering the phones
  • Welcoming and greeting customers
  • Advising and assisting customers
  • Ordering stock and assisting with store deliveries
  • Keep up to date with product information (new & old)
  • Equipment handling - this involves carrying out heavy lifting of electronic equipment and/or products as required
  • Flexible and be available to work within our sister store at short notice, e.g. sickness/holiday cover
  • Be self-sufficient in travelling to and from work
  • Open and close the store
  • Undertake online training and attend training at designated training centres in the UK and possibly abroad
  • Self-improvement via literature and online learning
  • Follow all companies’ policies and procedures

Requirements and prospects

Desired skills

  • Be able to communication with people at all levels in writing and verbally
  • Friendly, helpful, confident and engaging personality
  • Basic understanding of sales principles and customer service practices
  • Basic admin, IT, telephone and visual communications skills, including interacting on virtual communications
  • Proficient in English and maths
  • Understanding of consumer electronics would be of benefit

Personal qualities

  • Can do attitude
  • Good work ethic
  • Team player
  • Self-motivated
  • Open minded
  • Ambitious
  • Honest
  • Reliable
  • Sociable
  • Ability to use own initiative
  • Conscientious
  • Dress and present themselves in a standard accustomed to the store’s brand
  • Duke of Edinburgh Award, minimum Silver level
  • Someone who wants a career path, not a job

Desired qualifications

GCSE or equivalent at A-C/8-4 in maths & English.

Future prospects

We have a progression plan in place to train you up to management level. Once you have completed your apprenticeship we will continue to invest in your development and give you all the support you need to get there. Ultimately, we want you to be the store manager.

We are paying above National Apprenticeship Wage and will continue to increase this through probation salary reviews. Hard work will be rewarded.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Bang & Olufsen (Amgrace) is a Danish high-end consumer electronics company that designs and manufactures audio products, television sets, and telephones. With 5* reviews we offer our customers excellent customer service from staff that are truly valued and invested in. Check out our website for the fantastic products we offer. 

Employer

Amgrace Nottm Ltd

Address

4 Bellar Gate

Nottingham

NG1 1JN

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Training

Training provider

DBC Training

Applications for this apprenticeship are being processed by DBC Training

Contact

Heather Duffield 07375919487 heather@dbc-training.co.uk

Level 3 Customer Service Specialist Apprenticeship Standard.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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