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Business Administration Apprentice PURDY CONTRACTS LIMITED

To support the Contract Manager, our Call Analyst Team, and our Client and Residents, and the department with general administrative duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 13 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.70 to £311.85

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday between 9am to 5pm

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    03 Jan 2022

  • Date posted

    15 Oct 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • To maintain all Customer records and documentation using the Company’s internal CRM System (AccuServe).
  • To maintain online customer records accurately.
  • To help with production and collation of reports for the Contract Manager.
  • To provide support and assist where possible in answering and resolving day to day customer queries, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

Requirements and prospects

Desired skills

Teamwork -  Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.

Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.

Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction.

IT competent – must be able to use MS Office packages, including Excel and have good computer keying skills.  A confident telephone manner is desirable.

Personal qualities

Communication -  Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.

Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work.

Desired qualifications

Grades A*-C (9-4) in Maths and English are essential.

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

Ideally applicants will have their own means of transport as the public transport links to our office are not great; we are not easily accessible by bus without a significant walk on roadsides without proper paths in places.

No weekend working. This is an office-based role.

About the employer

Purdy Contracts Limited are a prime Contractor for a number of Local Authority & Social Housing authorities providing planned, reactive repair, service, emergency and installation works for domestic and commercial gas, electric and build services primarily around London and the South East areas.  We have a Call Centre in Romford, and remote site offices based in Hackney and Hartlip, Kent.  This position will be based at our Head Office in Mott Street, E4 7RW (near Waltham Abbey) and will work as part of our Electrical Team.




Brooklyn Lodge

Mott Street


E4 7RW

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Training provider


Applications for this apprenticeship are being processed by Hertford Regional College


The Apprenticeship Team 01992411572

Working towards level 3 Business Administrator Apprenticeship standard

Apprenticeship standard

Business administrator

Level 3 (A level)

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