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Business Administration Apprentice TECHNOLOGY SPARE PARTS LIMITED

To support the customers and the department with administration duties. To deliver a professional, timely, efficient, and friendly service to our customers both internal and external.

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Closing date: 16 Dec 2021

Apprenticeship summary

  • Weekly wage

    £200.00 - £240.00

  • Working week

    Monday to Friday, 9am to 6pm.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    07 Jan 2022

  • Date posted

    08 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001776130

  • Positions

    1 available

  • To maintain all customer records and documentation
  • To maintain online customer records accurately
  • To help with production and collation of reports for Head of Customer Relations
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To always comply with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Requirements and prospects

Desired skills

  • Teamwork - Actively contributes to the team and strives to improve teams’ effectiveness through personal commitment
  • Planning, Organising & Executing - Be able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
  • Customer Awareness - Responsive to the needs of the customer and aims to deliver customer satisfaction
  • Communication - Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
  • Adaptability - Responsive and open to changing circumstances whilst continually aiming to deliver a high standard of work

Personal qualities

  • Motivated
  • Willing to learn new skills

Desired qualifications

GCSE (or equivalent) Grades A-C (9-4) in maths and English are essential.

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

Long periods on the computer.


About the employer

We are an e-commerce company, we sell all our products online on 10 international platforms, with 1000 variety of products advertised online.

Employer

TECHNOLOGY SPARE PARTS LIMITED

Address

Unit 6

Hitchin

SG4 0TZ

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Applications for this apprenticeship are being processed by Hertford Regional College

Contact

The Apprenticeship Team 01992 411572 apprenticeship@hrc.ac.uk

  • Working towards completing Level 3 Business Administrator Apprenticeship Standard
  • Functional Skills in maths and English if required

Apprenticeship standard

Business administrator

Level 3 (A level)


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