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Apprentice Receptionist - Silksworth Health Centre (New Silksworth - Sunderland) Sunderland CCG

Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.

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Closing date: 31 Dec 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 6.00pm (one hour lunch break)

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    10 Jan 2022

  • Date posted

    07 Oct 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001775247

  • Positions

    1 available

Duties and Responsibilities

The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list.  Duties may be varied from time to time under the direction of the Senior receptionist/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Providing clerical assistance to Practice and other staff as required from time to time, including data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Keeping the waiting area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Dealing with delegated administration tasks
  • Dealing with payments from patients
  • Scanning
  • Data input and emailing of referral forms

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients' needs
  • Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Requirements and prospects

Desired skills

  • Basic IT and keyboard skills
  • Experience of customer service
  • Good communication skills
  • Good interpersonal skills
  • Good planning and organisational skills

Personal qualities

  • Commitment to assisting all patients with their medical needs.
  • Excellent customer service
  • Good standard of general education
  • Good standard of numeracy and literacy
  • UK work permit (if required)
  • Ability to work to deadlines
  • Ability to remain calm under pressure.
  • Ability to develop and maintain effective working relationships with multi disciplinary teams
  • Ability to work flexibly
  • Ability to recognise own limitations and act upon them appropriately
  • Willingness to learn and acquire new skills
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work without direct supervision

Desired qualifications

  • GSCE maths & English at 9-4 or A*- C or equivalent

Future prospects

  • The possibility of full time employment on the successfull completion of the apprenticeship

Things to consider

  • You will spend most of your time at a PC, on the telephone and speaking with colleagues and patients

About the employer

NHS Sunderland Clinical Commissioning Group (CCG) is the statutory health body responsible for the planning and buying of local NHS care and services to meet the needs of the local community. The team that the position is available in is the Medicines Optimisation team. The team aim to improve the quality of patient care, while decreasing medicines cost, resulting in overall optimised healthcare. The CCG employers over 70 employees, located at Pemberton House, Colima Avenue, Sunderland.

Employer

Sunderland CCG

Address

Silksworth Road

Sunderland

SR3 2AN

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Training

Training provider

SUNDERLAND COLLEGE

Applications for this apprenticeship are being processed by City of Sunderland College

  • Business Administrator Level 3 Apprenticeship Standard

Apprenticeship standard

Business administrator

Level 3 (A level)


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