Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Retail Team Leader Apprentice Ena Mill Ltd

Reporting to the Store Manager, the Retail Team Leader will supervise a departmental team of retail assistants. Duties will include maximising sales, delegating tasks, motivating the team, training and coaching new starters and ensuring adherence to company policies and procedures.

Sign in to apply

Closing date: 05 Nov 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Hours over 5 days and tbc, including weekends. 30 mins unpaid lunchbreak; shifts to be confirmed.

    Total hours per week: 38.00

  • Expected duration

    15 months

  • Possible start date

    08 Nov 2021

  • Date posted

    21 Sep 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Duties include:

  • Managing a team and team working
  • Banking and keyholding
  • In conjunction with other team leaders, running the store in the absence of a manager
  • Training team on standards of customer service, merchandising, stock control, housekeeping, reductions and complaints
  • Playing an integral role in recruiting, inducting and training new staff
  • Motivate, guide and mentor team
  • To acknowledge and provide good customer service to all customers
  • Aim to increase sales by interacting with customers and introducing add-on sales by suggesting additions and alternatives. Training team to do so
  • Stock control – keeping abreast of when stock is needed, dealing with any stock issues directly with concessions, reporting any issues to management. Processing deliveries
  • Merchandising – creating pleasing displays and exciting promotions
  • Housekeeping duties – ensuring the store is well presented at all times
  • Cash handling & till operation
  • Minimising stock loss
  • Completing reductions and implementing sales
  • Managing a team and team working
  • Ability to handle complaints and difficult situations

Requirements and prospects

Desired skills

  • Interpersonal skills, developed by interacting with a wide range of people
  • Good communications skills, particularly in day-to-day conversations with customers and colleagues
  • Committed to excellent customer service and the action required to achieve it
  • Ability to use initiative, undertaking tasks without being prompted
  • Basic literacy and numeracy skills

Personal qualities

  • Honest
  • Hardworking
  • Conscientious
  • Outgoing
  • Being responsible & trustworthy

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desired but not essential

Future prospects

Potential to progress into management.

About the employer

Ena Mill is a wonderful retail outlet located in a beautiful Grade II listed mill right in the heart of Lancashire. A place where high street prices are nowhere to be seen and a shop that’s full of your favourite well-known brands. You'll certainly know the names it's the prices that won't be too familiar!

In September 2011, Ena Mill opened to the public with an initial 25,000 sq. ft. of retail space and the expansion plans began almost immediately. The huge ground floor area is now 100% open and is one of the largest retail spaces in the country with over 200 brands packed into 40,000 sq.ft. You’ll literally be spoilt for choice whether it’s gifts, home goods or fashion - there’s so much to see and so many savings we hope you’ll love your Ena Mill experience.


Ena Mill Ltd


Atherton Business Centre Ena Mill

Flapper Fold Lane


M46 0HB

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Intec Business Colleges


Charlie Stevens 07766504418

  • Retail Team Leader Level 3 standard apprenticeship

Apprenticeship standard

Retail team leader

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.