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Customer Service Apprentice Rana & Co Accountants

During this role, you will complete a Customer Service apprenticeship, which will develop your skills, knowledge and behaviour in a number of areas including organising and delivering customer service, understanding customers and customer retention, resolving problems as well as managing team performance and collaborating with other departments.

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Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday: 9am - 5 pm

    Total hours per week: 35.00

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    30 Jul 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Please see below a summary of the job responsibilities that this role will involve:

  • Deal with existing and potential clients (and non-clients) by telephone, email, and face to face. This includes but is not limited to arranging appointments, leaving messages for colleagues, and resolving client queries.
  • Receiving clients (and non-clients) who walk in to the office and making sure they are comfortable and receive a positive experience
  • Investigate and resolve client complaints and resolve complaints quickly and patiently
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to make stationery orders (or other orders as required), receive deliveries, correspondence and email management as needed
  • Liaise with property maintenance to report and fix any issues in the office such as plumbing leaks, lighting, etc.
  • Manage collections of bins and liaising with the office cleaner
  • Ensuring the office is kept clean, tidy and organised
  • Help clients onboard onto digital systems and assist them with any technical issues
  • Liaising with HMRC and other bodies by telephone, email and written correspondence as required
  • Giving clients updates on their work, including any potential delays or issues
  • Writing letters and emails
  • Documenting procedures
  • Scanning, filing and organising paper records
  • Opening and closing the office where required
  • Contributing to the continuous growth and development of the business including online networking and involvement in sales and marketing activities where required

Requirements and prospects

Desired skills

  • You have prior experience of working in a customer service environment
  • You are able to solve problems and use your own initiative
  • Ability to speak Urdu would be an advantage
  • You have competence in using Word and Excel
  • You are technologically savvy and willing to learn and adapt to new systems

Personal qualities

  • You have good communication skills and work well in a team as well as individually
  • You are able to meet deadlines and have good time management skills

Desired qualifications

A-C+ in maths and English (grade 8-4+) or equivalent.

Future prospects

This qualification will last for a total of 18 months including your assessment period. The job position will also last for 18 months with a view to extending at the end of the period, and our expectation is that the successful candidate will have a long ad successful career with us.

Things to consider

  • Annual leave allowance 28 days inclusive of bank holidays
  • Bonus holidays (in additional to allowance) are given for Eid and working days between Christmas and New Year
  • Medical cash plan benefit is available as a bonus (subject to performance)
  • Employee suggestions reward scheme

About the employer

Rana & Co is a family run business with strong cultural ethics and values. The reputation is built up over many years by Mr Abdul Rana himself who has developed a strong customer following and respect. We are looking to welcome a new Customer Service apprentice to our team in Derby to provide a positive experience to our customers by offering quick, efficient and friendly service to ensure that we maintain our valuable relationships with our clients.


Rana & Co Accountants



Walbrook Road


DE23 8SF

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Training provider

DBC Training

Applications for this apprenticeship are being processed by DBC Training


Jessica Starns 07375919487

Level 3 Customer Service Specialist Standard.

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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