Customer Service Advisor Apprentice

ENVASES LIVERPOOL LTD

Merseyside (L20 6BP)

Closes in 26 days (Monday 1 December 2025 at 11:59pm)

Posted on 5 November 2025

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Summary

Join our dynamic customer service team in a leading packaging manufacturer, where you'll develop essential communication and problem-solving skills. This hands-on role offers real-world experience, professional growth, and the chance to make a meaningful impact in a fast-paced industry.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 8am - 4pm.

35 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Entering the sales order on SAP.
  • Maintains forecast and ensuring the order book is updated.
  • Creation of credit notes for returns from customers. 
  • Communicates clearly with customers in relation to delivery dates, possible delays and quality issues. 
  • Records delivery problems (NOTIF) and undertakes actions in order to resolve them. 
  • Gather the required information for item creation and fills in new item requests. 
  • Addresses logged invoice issues with the finance department. 
  • Ensures that customer data is well maintained and that sales administration is kept in good condition. 

Where you'll work

Trinity Park
Orrell Lane
Bootle
Merseyside
L20 6BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HUGH BAIRD COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This apprenticeship is delivered through work-based learning, allowing you to gain practical experience while working in a busy customer service environment. You’ll receive regular visits from a dedicated assessor, who will support your progress, provide feedback, and help you build a portfolio of evidence towards your qualification. Training is tailored to your role, ensuring relevance and immediate application of skills.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Other in:

Business Administration (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

About this employer

We are a 4th generation family business, with over 75 years experience. High investments in innovation and patented technologies with a wide range of aluminium cans and bottles.

https://envases-group.com/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, there is a strong possibility of being offered a permanent role within the customer service team. We are committed to developing talent and often retain apprentices who demonstrate enthusiasm, reliability, and a willingness to grow with the business.

Ask a question

The contact for this apprenticeship is:

HUGH BAIRD COLLEGE

Sarah Reynolds

sarah.reynolds@hughbaird.ac.uk

0151 353 4453

The reference code for this apprenticeship is VAC1000349597.

Apply now

Closes in 26 days (Monday 1 December 2025 at 11:59pm)

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