Apprentice Administrator

Friar Gate Surgery

DERBY (DE1 1DZ)

Closes in 16 days (Friday 21 November 2025 at 11:59pm)

Posted on 4 November 2025

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Contents

Summary

To provide administrative support and services to all members of the practice management team.

Wage

£15,288 a year

Check minimum wage rates (opens in new tab)

Hourly rate is £8.40 p/h.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 09:00 - 16:30, with a 30-minute lunch break per day.

35 hours a week

Start date

Monday 1 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

  • Maintain accurate and up-to-date patient records.
  • Assist with medical and insurance reports, subject access requests, and online access via IGPR.
  • File correspondence, reports, and results correctly.
  • Provide administrative support to the healthcare team, including:
    • Managing referrals, pathology results, immunisation recalls.
    • Summarising and coding incoming correspondence.
    • Scheduling appointments and coordinating staff rotas.
  • Liaise with external providers and assist with private billing.
  • Prepare meeting minutes, run reports, and contact patients via phone, email, or digital messenger.
  • Support QOF, safeguarding, and enhanced services.

Compliance & Standards:

  • Handle all patient and practice information with strict confidentiality.
  • Follow health and safety and infection control procedures; report hazards promptly.
  • Promote equality, diversity, and respect for patient rights.
  • Complete mandatory training and participate in annual performance reviews.

Quality & Communication:

  • Maintain high standards of accuracy and quality.
  • Communicate effectively with colleagues, patients, and carers.
  • Adapt communication methods when required.
  • Apply practice policies and participate in audits.

Where you'll work

FRIAR GATE SURGERY
AGARD STREET
DERBY
DE1 1DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Mathematics (grade C/4 or above)

Desirable qualifications

GCSE in:

5+ GCSEs (including English, Maths) (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

We are a small GP surgery based in Derby city. We have 4854 patients. Our systems are very digitalised, and we offer telephone, virtual and face to face appointments to our patients, allowing us to provide prompt medical care. The majority of our patients contact us via our website with the phone system available for our elderly patients or those with low literacy levels. Most of our patients are of working age, with a smartphone that they can use. Our Reception and Admin teams are small, but hard working and supportive. We have two GP Partners and a Clinical team.

http://www.friargatesurgery.co.uk (opens in new tab)

Company benefits

NHS Pension. Sick Pay in accordance with contract. 28 days annual leave per year (including bank holidays). Induction and continuous training.

After this apprenticeship

We will train you to have excellent customer service skills, be confident in all aspects of administrator/secretary work.

The aim is that our apprentices become highly employable within the sector, that they have confidence in their own skills and that we support them to stay within the team or find a suitable role in a different healthcare setting, as appropriate.

Ask a question

The contact for this apprenticeship is:

DCG

Niall Nanson

niall.nanson@derby-college.ac.uk

01332387420

The reference code for this apprenticeship is VAC1000349387.

Apply now

Closes in 16 days (Friday 21 November 2025 at 11:59pm)

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