Level 3 ICT Apprenticeship
The James Hornsby School
Basildon (SS15 5NX)
Closes in 29 days (Wednesday 3 December 2025 at 11:59pm)
Posted on 3 November 2025
Contents
Summary
This role is aligned with the Level 3 Information Communication Technician apprenticeship standard. As part of this programme, you will work towards completing the Support Technician pathway, whilst receiving on-the-job training working alongside an experienced IT team.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, times to be confirmed.
37 hrs a week
52 weeks a year.
37 hours a week
- Start date
-
Thursday 4 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Desktop & Application support
- Set up and health-check PCs and laptops around the school
Routine maintenance - Basic hardware upgrades
- Install and patch software
Server & Network support
- Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment.
- Maintain user accounts and permissions
- Print management accounts
- Disk space quotas
Continuity, Maintenance & Security
- Maintain an up to date inventory of all ICT equipment
- Backups
- Anti-virus
- Security and access procedures
Helpdesk ticket management
- Investigate requests for support
- Accurately record resolutions, or hand overs to other members of the team
GDPR
Maintaining procedures as set out by the GDPR steering group
General
- To keep abreast of technological developments and encourage the use of ICT at all levels.
- Report any detected breach of the school's ICT acceptable use policy to the ICT Network Manager.
Where you'll work
Leinster Road
Laindon
Basildon
SS15 5NX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHELMSFORD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard:
The training will take place both virtually and in the workplace
The learner will have at least 6 hours "off-the-job" training each week
The Work-Based Tutor will support the apprentice with their training and preparation for their end-point assessment
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
The James Hornsby School is an oversubscribed secondary school in Laindon, Essex, proudly rated Good by Ofsted. Part of the Zenith Multi Academy Trust, we are committed to our ethos of “Together we excel”, providing a supportive and ambitious environment for both students and staff. We serve a diverse community of over 1,000 pupils and are dedicated to equality, wellbeing, and professional growth. Joining James Hornsby means becoming part of a collaborative team where your contribution is celebrated, development is encouraged, and you can make a real difference to the lives of young people.
After this apprenticeship
For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full-time employment.
Ask a question
The contact for this apprenticeship is:
CHELMSFORD COLLEGE
Madeleine Hamilton
hamiltonm@chelmsford.ac.uk
The reference code for this apprenticeship is VAC1000349271.
Apply now
Closes in 29 days (Wednesday 3 December 2025 at 11:59pm)
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