Business Administration Apprenticeship Level 3
ONSITE CENTRAL LIMITED
West Midlands (WS2 7PD)
Closes in 23 days (Thursday 27 November 2025 at 11:59pm)
Posted on 3 November 2025
Contents
Summary
Onsite are part of SSI within the South Staffordshire Group. An exciting opportunity has arisen to join Onsite at our office in Walsall. The candidate will provide administrative support to the team, ensuring efficient office operations and high quality service delivery to colleagues and customers.
- Wage
-
£23,809.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Carry out general administrative tasks including photocopying, scanning, faxing and filing of documents
- Answering incoming calls and respond to enquiries from clients and customers in a professional and courteous manner
- Manage incoming and outgoing correspondence to clients / customers via telephone, email and post
- Assist with planning and distributing work to site engineers
- Create customer quotes and update or add orders onto the internal system
- Accurately input data using the company's bespoke IT software
- Support colleagues with administrative requirements to ensure smooth running of the office
Where you'll work
Green Lane
Walsall
West Midlands
WS2 7PD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- This is an 18 - month Level 3 Business Administration apprenticeship
- You will be required to attend In-Comm Training WS9 8UG 2 days per week over a 5 - week period as part of the apprenticeship delivery
- You will also have monthly assessor visits to see you at the company
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
- Willingness to learn
About this employer
Established in 1977, OnSite is part of SSI Services (UK) Ltd, a division of South Staffordshire Plc and has grown through strategic acquisition and organic expansion to become one of the UK's leading providers of specialist contracting services. Drawing on unrivalled experience, coupled with specialist equipment and highly skilled personnel, Onsite has a proven track record in the successful delivery of projects and contracts across a broad spectrum of market sectors; including some of the most demanding industrial environments.
https://onsite.co.uk (opens in new tab)
Company benefits
Contributory pension scheme. Company benefits package- family friendly leave, financial and life assurance, employee assistance programme, performance and recognition scheme. Career growth and development opportunities.
After this apprenticeship
- Full-time role offered at the end of the apprenticeship, with career development being offered, as time progresses
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Alex Jones
alexj@in--comm.co.uk
01922 457686
The reference code for this apprenticeship is VAC1000349192.
Apply now
Closes in 23 days (Thursday 27 November 2025 at 11:59pm)
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