Human Resources Apprentice

MAPEI (UK) LIMITED

Halesowen (B62 8HD)

Closes in 10 days (Friday 14 November 2025 at 11:59pm)

Posted on 3 November 2025

Print

Contents

Summary

The main role is to provide administrative assistance/support for the Human Resources function of the company in line with the Integrated Management System, Employment Legislation and Company requirements. The successful candidate will have a diplomatic and tactful approach, and a positive outlook. Confidentiality is essential to this position.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
37.5 hours a week, 08.30 - 17.00. Monday to Friday, with 1 hour for lunch.

37 hours 30 minutes a week

Start date

Monday 5 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide administrative assistance/Support for the HR function.

Where you'll work

Mapei House Steel Park Road
Halesowen
B62 8HD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY SKILLS LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English Language (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working

About this employer

Established in 1989, Mapei UK Ltd moved to the West Midlands in 1999, and in 2004 cemented its commitment to the UK market with the completion of a brand new state-of-the-art manufacturing facility in Halesowen, near Birmingham in the West Midlands. The UK headquarters is Mapei's 47th manufacturing plant worldwide. The building accommodates manufacturing, stock, marketing, sales and technical services - all dedicated to the provision of efficient and friendly customer service - all under one roof. This 7.5 acre site is home to on-site training facilities, holding regular training and educational sessions. Manufacturing facilities at Halesowen are capable of producing 103,000 tonnes of product annually. Over 150 product SKU’s are manufactured in the U.K. at the 24 hour operational site. Mapei UK employ over 220 members of staff to provide support and assistance to an ever increasing customer base of more than 700.

http://www.mapei.co.uk (opens in new tab)

After this apprenticeship

  • HR Co-ordinator

Ask a question

The contact for this apprenticeship is:

MAPEI (UK) LIMITED

Bethany Taylor

b.taylor@mapei.co.uk

0121 508 6970

The reference code for this apprenticeship is VAC1000349168.

Apply now

Closes in 10 days (Friday 14 November 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.