Business Administration Level 3 Apprenticeship - Care Coordinator
FIRST CITY NURSING SERVICES LIMITED
Swindon (SN2 2QG)
Closes in 29 days (Sunday 30 November 2025 at 11:59pm)
Posted on 31 October 2025
Contents
Summary
Embarking on an Apprenticeship with First City offers an exciting and fulfilling opportunity to kick-start your career! This role is ideal for someone leaving education who is eager to grow and make a positive impact on others. You’ll gain valuable hands-on experience in the health and social care field.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Rate will be assessed after a year.
- Training course
- Business administrator (level 3)
- Hours
-
08.30 am - 5.00 pm, Monday - Friday. Some flexibility in hours may be required to suit the needs of the business.
40 hours a week
- Start date
-
Thursday 1 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Administrative Support: Assist with administrative tasks, ensuring the smooth running of care coordination processes
- Capacity Management: Support the coordination of changes in care needs and identify emerging capacity requirements
- Safeguarding & Risk: Ensure safeguarding procedures are followed and contribute to service user risk assessments
- Maintain integrity when dealing with confidential matters and adhere to company policies
- Communication: Collaborate with care teams, ensuring accurate and sensitive information sharing in line with data protection regulations
- Scheduling and Allocation: Efficiently schedule and allocate care workers to client visits, ensuring continuity of care and appropriate skill matching
- Care Worker Support: Maintain effective communication with care workers, providing support, guidance, and timely resolution of queries
- Collaboration: Collaborate with healthcare professionals to ensure seamless service delivery
- Documentation: Accurately complete and maintain all necessary documentation and systems
- Confidentiality: Handle confidential matters with professionalism and integrity
- Person-Centred Care: Provide compassionate, empathetic, and person-centred support to clients
Where you'll work
First City House
Cheney Manor Industrial Estate
Swindon
SN2 2QG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEW COLLEGE SWINDON
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administration Level 3 standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- maths (grade 4/C)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Willing to learn
Other requirements
Needs to be 18 years of age or older for insurance purposes. Have an understanding and/or interest in the health and social care sector.
About this employer
First City Care Group is committed to delivering outcome-focused support, putting emphasis on individuals’ abilities and aspirations. We believe in empowering those we support to achieve their goals beyond traditional care models. As the Lead Provider for Swindon, we are proud to work in partnership with local authorities to provide domiciliary care for residents, including those discharged from hospital and within our supported living services. We are seeking an Apprentice to join our established team while undertaking a Business Administration course to complement learning within this position. In this dynamic role, you will support our team in a variety of administrative and care coordination tasks, ensuring that care packages meet the needs of service users while maintaining strong relationships with our partner organisations.
After this apprenticeship
Possibility of full-time position after successful completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
NEW COLLEGE SWINDON
India Walton-Salmon
india.walton-salmon@newcollege.ac.uk
07826317822
The reference code for this apprenticeship is VAC1000349054.
Apply now
Closes in 29 days (Sunday 30 November 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.