Apprentice Business Administrator
BRYLAND FIRE PROTECTION LTD
WEST MIDLANDS (DY2 0QU)
Closes in 29 days (Sunday 30 November 2025 at 11:59pm)
Posted on 30 October 2025
Contents
Summary
You will be an integral part of the day-to-day running of the service department and will receive one-to-one mentoring throughout your apprenticeship. You will provide the service team with support to ensure our customer accounts are accurate, and all systems are up-to-date, including a professional manner on the telephones.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday between 8.30am - 5pm.
Friday between 8.30am - 4.30pm.
39 hours 30 minutes a week
- Start date
-
Friday 2 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsibilities will include (but not limited to):
- Receiving, processing and filing electronic paperwork into the house system.
- Inputting information into our in-house system.
- Answering the phone in a professional manner.
- Liaising with customers on a daily basis – booking in the engineers.
- Chasing purchase orders from clients.
- Cleansing databases.
- Any day-to-day electronic filing and scanning.
- Additional administrative duties as required.
Where you'll work
UNIT 3
PEAR TREE LANE
DUDLEY
WEST MIDLANDS
DY2 0QU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLS FOR SECURITY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Day-to-day on-the-job training will be completed at our office in Peartree Lane, Dudley.
The apprenticeship will be provided by Dudley College but completed at Bryland Fire.
Qualification will be Business Administrator - Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Bryland Fire Protection have been engineering fire protection solutions for over 50 years. We have the experience to design, install and manage the ongoing service and maintenance of fire protection, detection, and suppression systems. We are a leading fire protection company of directly employed staff that can deliver the complete turnkey solution of services from initial site survey, in-house design, installation, service and on-going maintenance.
After this apprenticeship
Progression within the company - service roles, accounts, sales.
Ask a question
The contact for this apprenticeship is:
BRYLAND FIRE PROTECTION LTD
Lisa Clark
lisaclark@brylandfire.co.uk
01384573350
The reference code for this apprenticeship is VAC1000348976.
Apply now
Closes in 29 days (Sunday 30 November 2025 at 11:59pm)
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