Apprenticeship - Total Rewards and Benefits

CUMMINS LTD.

Darlington (DL1 4BS)

Closes on Monday 8 December 2025

Posted on 30 October 2025

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Summary

The Total Rewards – Benefits Apprentice role is a developmental position within the Total Rewards team in Darlington, UK. On completion of this apprenticeship, you will obtain a Business Administration Level 3 qualification.

• Wage:

  Competitive

  Competitive wage offered

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: During the apprenticeship you will work five days per week, inclusive of one day per week for study (TBC). The working hours are 8am-4pm, with flexibility to suit business needs.

  37 hours 30 minutes a week

• Start date:

  Wednesday 14 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic total rewards apprentice to join our team specializing in employee benefits for Cummins services in Darlington, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!  

In this role, you will make an impact in the following ways: 

• Maintaining benefit records and preparing documents necessary for implementing benefit coverage in the EMEA region.
• Supporting change to administrative processes.
• Delivering exceptional customer service by responding to benefit-related questions and requests with courtesy, accuracy, and promptness.
• Optimise team’s work processes with a strong continuous improvement focus.
• Collaborating with diverse stakeholders, teams, and functions to drive business solutions, achieve project outcomes, and support the delivery of company goals.

To be successful in this role you will need the following: 

• GCSE or equivalent English Grade 5 and Math Grade 4 or above with 3 other subjects at grade C/4 or above.
• Must be a UK resident who has lived in the UK for the last 3 years. If you are a previous resident of the EU/EEA, you must have gained pre-settlement or settlement status.
• A strong customer focus to build strong customer relationships and deliver customer-centric solutions.
• An action-oriented focus to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Ability to work as part of a team as well as working on your own with listening and communication skills.

Where you'll work

Centenary House
Yarm Road
Darlington
DL1 4BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• 3 other subjects (grade C/4 or above)
• English (grade 5/B or above)
• Math's (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

About this employer

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

https://www.cummins.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility of a potential permanent employment through open vacancies.

Ask a question

The contact for this apprenticeship is:

CITY SKILLS LIMITED

The reference code for this apprenticeship is VAC1000348962.

Apply now

Closes on Monday 8 December 2025

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