Leisure Team Member L2 Apprentice

GREENWICH LEISURE LTD

London (SE25 4PT)

Closes in 21 days (Monday 24 November 2025)

Posted on 30 October 2025

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Summary

You will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependent on which qualifications you have achieved as well as the needs of the Centre.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  N/A

• Training course: Leisure team member (level 2)
• Hours: To be confirmed at interview.

  40 hours a week

• Start date:

  Monday 8 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

• Understanding the services and products on offer to assist with customer questions and queries
• Supporting different types of customers with different needs
• Supporting the Centre in gaining customer feedback on our products and services including dealing with customer complaints
• Support the Centre to deliver swimming lessons where required (qualification dependent)
• Sharing knowledge with customers on the role exercise plays in health and wellbeing
• Conducting customers’ gym inductions and health screening where required (qualifications dependent)
• Planning and delivering exercise sessions to meet customers’ health and fitness goals
• Supporting GLL’s visions and values
• Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager
• Ensure all training and qualification deadlines are met in agreement with your tutor and manger
• Achieve and maintain all necessary qualifications including ongoing CPD training
• Keep up-to-date with trends and developments in the leisure industry

Where you'll work

South Norwood Leisure Centre
164 Portland Road
Croydon
London
SE25 4PT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Leisure team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Work in a team to support peers and colleagues to meet the goals of the business.
• Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
• Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
• Monitor customer use of equipment and ensure their safety, intervening as necessary.
• Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
• Use IT including front of house system, social media and digital channels.
• Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
• Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
• Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
• Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
• Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
• Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Training schedule

The apprentice will receive full on the job training by the employer as well as 20% off the job training with full wrap around support from the SCL trainer. The apprentice will gain all of the below:

• National Pool Lifeguard qualification (NPLQ)
• STA Award in Teaching Swimming
• STA Certificate in Teaching Swimming
• Level 2 Gym Instructor

Requirements

Essential qualifications

GCSE in:

• MATHS (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Competent Swimmer
• Communication skills
• Customer service skills
• Organisation skills
• Team working

Other requirements

Please note you will be required to complete a swim test consisting of the below as part of the interview process. • Jump/dive into deep water • Swim 50 metres in no more than 60 seconds • Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds • Surface dive to floor of pool (deepest part) • Climb out of a swimming pool unaided by ladders/steps and where pool design permits

About this employer

As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK’s largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island.

After this apprenticeship

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard qualification (NPLQ)
• STA Award in Teaching Swimming
• STA Certificate in Teaching Swimming
• Level 2 Gym Instructor

There is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their level 2.

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC1000348921.

Apply now

Closes in 21 days (Monday 24 November 2025)

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