CICM Credit Control Apprentice
Northumbria University
UK (NE1 8ST)
Closes in 15 days (Friday 14 November 2025)
Posted on 29 October 2025
Contents
Summary
Are you looking to build a long-term career in Credit Control? Then look no further! Start your career today with a level 3 apprenticeship with Northumbria University and Kaplan. You will be dealing with reports, invoices, and statements whilst working towards the CICM Level 3 qualification.
- Wage
-
£23,492 a year
- Training course
- Senior credit controller and debt collection specialist (level 3)
- Hours
-
37 hours per week - Monday to Friday
37 hours 30 minutes a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In line with the University’s Strategy, Values and Behaviours, and as part of your apprenticeship programme, you will:
Complete the Credit Control CICM Diploma in Credit and Collections, and Advanced Credit Controller Apprenticeship (Level 3).
Prioritise and manage tasks using guidance from your line manager.
Use University systems to carry out day-to-day duties efficiently.
Analyse and evaluate data to formulate appropriate responses to resolve defined problems.
Establish and maintain effective working relationships within your team.
Develop and maintain effective working relationships with colleagues across the Finance Department, staff and students in Faculties/Services, and external organisations as required.
Carry out credit control and collection activities.
Assist with billing, credit notes, and reconciliation tasks.
Interact professionally with students and customers of the University.
Undertake other duties as required to support the Finance ...
Where you'll work
Sutherland Building
Newcastle Upon Tyne
Tyne and Wear
UK
NE1 8ST
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Training course
Senior credit controller and debt collection specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
- Negotiate good credit management or debt collection outcomes, in line with organisational policies.
- Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
- Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
- Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
- Comply with relevant governance, policies and procedures.
- Follow the environmental, social and governance requirements of their organisation.
- Take ownership of work through to resolution, re-negotiating or escalating when required.
- Make evidence-based decisions on credit and debt cases.
- Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
- Complete actions in a reliable and timely way in line with organisation policy, values and standards.
- Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
- Select credit management or debt collection strategies to resolve issues.
- Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
- Collaborate with own team and stakeholders to build and maintain relationships.
- Communicate with own team and stakeholders, verbally and in writing.
- Review own business working practices to identify areas for improvement.
- Facilitate changes to working practices.
- Use feedback to identify areas for personal development.
- Plan and undertake continuing professional development (CPD) and support the development of others.
- Review and analyse customer applications, seeking additional financial and non-financial information when required, and assisting with the reporting of credit checks and credit limits.
- Analyse customer credit risk and develop strategies, making evidence-based decisions on credit limits in line with regulatory and organisational requirements.
- Advise on account issues and give expert support, including referral to specialist colleagues or agencies, to find a clear path to payment or resolution for those facing financial difficulty that minimises risks of overdues or bad debts for either corporate business accounts; individual customers; or third parties, for example debt collection agencies, debt advice agencies.
- Support consistent decision making, practice and compliance with policies, regulatory requirements, and procedures by challenging any inaccuracies in customer or debt data, monitoring performance measures and advising colleagues, third party suppliers and the wider business within your remit.
- Remove controlled goods in line with organisational, legal and regulatory requirements, including the National Standards.
- Sell controlled goods in line with organisational, legal and regulatory requirements, including Taking Control of Goods National Standards.
- Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
- Negotiate good credit management or debt collection outcomes, in line with organisational policies.
- Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
- Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
- Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
- Comply with relevant governance, policies and procedures.
- Follow the environmental, social and governance requirements of their organisation.
- Take ownership of work through to resolution, re-negotiating or escalating when required.
- Make evidence-based decisions on credit and debt cases.
- Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
- Complete actions in a reliable and timely way in line with organisation policy, values and standards.
- Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
- Select credit management or debt collection strategies to resolve issues.
- Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
- Collaborate with own team and stakeholders to build and maintain relationships.
- Communicate with own team and stakeholders, verbally and in writing.
- Review own business working practices to identify areas for improvement.
- Facilitate changes to working practices.
- Use feedback to identify areas for personal development.
- Plan and undertake continuing professional development (CPD) and support the development of others.
Training schedule
Apprentices will complete two qualifications as part of this programme: IIA (Chartered Institute of Internal Auditors) Certificate in Internal Audit and Business Risk Internal Audit Practitioner The Certificate in Internal Audit and Business Risk is a practical, accredited, modular course that provides a thorough grounding in the practice and principles of audit, governance, risk and assurance. Learners will complete four individual awards each covering a key area of internal audit. Each award requires about 30 hours of learning through reading, reflection, two day interactive workshop attendance and completion of a personal development log. The Internal Audit Practitioner designation has been designed to support new internal auditors as they take their first step toward becoming professionally qualified. To prepare apprentices for the exam they will attend an eight week comprehensive programme with blended learning solution, incorporating social learning, tutor support and onlin ...
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 9-4)
- Maths (grade 9-4)
A Level or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Location: The role-holder will be based at the either the University’s City or Coach Lane campus, but travel to other premises which the University may from time to time occupy will be required. Attendance Requirements: Northumbria University is an on-campus organisation where colleagues work regular patterns of hours and on campus, with some flexibility on the timing of their hours and the location of their work in discussion with their manager. Colleagues who would like to make a long term or permanent change to their hours, pattern or place of work should request this via a Flexible Working Request. The nature of the post is such that the role-holder is expected to work and attend at the University’s premises such hours as are reasonably necessary for the effective discharge of the duties of the role, within a normal working week of 37 hours. References: Contact with your present or most recent employer will be made if you are offered the position. Northumbria University is an equal opportunities employer and welcomes applications from all sectors of the community and particularly from under-represented groups.
About this employer
Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us. With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Progression available for the right candidate
.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC1000348806.
Apply now
Closes in 15 days (Friday 14 November 2025)
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