Learning & Development Apprentice Administrator

CDER Group

UK (DL1 1yn)

Closes in 13 days (Wednesday 12 November 2025)

Posted on 29 October 2025

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Summary

The role is to provide administrative and coordination support to the Learning & Development team, ensuring effective organisation and delivery of all training and development activities across the Group.

• Wage:

  £15,600 a year

  Check minimum wage rates (opens in new tab)

  £300 per week

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm.

  37 hours 30 minutes a week

• Start date:

  Wednesday 3 December 2025

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties & Key Responsibilities:

• Answer and direct phone calls and L&D queries
• Manage the shared L&D inbox, ensuring professional and timely responses
• Support training coordination - booking sessions, sending calendar invites, and maintaining attendance records
• Manage training enrolments and completion records on the Learning Management System (LMS)
• Assist with uploading content, creating reports, and maintaining data accuracy within the LMS
• Support the issue of certificates and post-course feedback collection
• Maintain digital filing systems and training logs
• Provide general administrative support to the L&D team

Where you'll work

Suite 8-11 The Beehive, Lingfield Point
Darlington
UK
DL1 1yn

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

• This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
• The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 4/C)
• English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Patience

Other requirements

Why join us? You’ll play a key role in delivering fairness, professionalism, and excellence - while being part of a supportive, forward-thinking, and award-winning Learning & Development team. Benefits: Enjoy a contribution of up to £20 per month towards your gym membership. Company pension scheme. Access to our 24/7 employee assistance programme. Company sick pay to support you when you need it. A very generous referral programme. Discounts and savings through our exclusive staff rewards platform. Casual dress code. Free onsite parking (excluding City of London locations). Loans for travel expenses. Benefit from our cycle to work scheme. Start with 25 days holiday, Increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays! Enjoy regular subsidised social events. Voluntary service opportunities to a charity of your choice – up to two days paid per year. Recognition through our long service awards. Enhanced family leave. Flexible working hours to suit your lifestyle. Purchase up to five extra holiday days per year. Death in Service Benefit. Unlimited coffee and tea with healthy snacks provided weekly.

About this employer

Here at CDER Group, we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and, with our unique approach to fairness, we ensure that clients, customers, and employees are treated fairly — supporting our customers to repay any outstanding money owed.

After this apprenticeship

• This apprenticeship offers a fantastic opportunity to begin your career in Learning & Development within one of the UK’s leading professional services groups
  
  
  You
  will gain valuable, hands-on experience across all areas of the L&D
  function — including training coordination, learning systems administration,
  course evaluation, and digital learning.
  
  
  With
  full support from the Group Training Manager and wider L&D team, you’ll
  have access to ongoing mentoring, development plans, and opportunities to
  progress into roles such as:
  
  
  §
  Learning
  & Development Coordinator
  
  
  §
  Learning
  & Development Specialist
  
  
  §
  Systems
  or E-Learning Administrator
  
  
  §
  Learning
  & Development Business Partner
  
  
  § At
  CDER Group, we are passionate about developing our people and investing in
  future talent — this apprenticeship is just the first step in building your
  long-term career with us.
  .

Ask a question

The contact for this apprenticeship is:

LEARNING SKILLS PARTNERSHIP LTD

The reference code for this apprenticeship is VAC1000348770.

Apply now

Closes in 13 days (Wednesday 12 November 2025)

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