Customer Service Specialist L3 apprentice in specialty chemicals & technical services global leader
MACDERMID PERFORMANCE SOLUTIONS UK LIMITED
Birmingham (B11 2PN)
Closes on Monday 1 December 2025
Posted on 28 October 2025
Contents
Summary
Are you looking to start a career in customer service while training with Solihull College? This is a fantastic opportunity to join MacDermid Performance Solutions in Birmingham as a Level 3 Customer Service Specialist apprentice. Supporting staff and customers with orders, problem-solving, and delivering a seamless customer service experience.
- Wage
-
£19,420 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Hours: 37
Monday to Thursday 08.00 - 16.30
Friday 08.00 - 13.00
37 hours a week
- Start date
-
Monday 5 January 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities:
- Taking ownership of customer orders and processing them to meet their deadline
- Pricing and acknowledging to customer
- Keeping customer informed of status of their order
- Producing paperwork for shipping
- Quoting customers new products
- Supporting UK reps
- Consignment of customer requirements, reporting and invoicing
Where you'll work
198 Golden Hillock Road
Birmingham
B11 2PN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Self Motivated
- Methodical
- Good level of English
- Good Telephone Manner
- Accurate written responses
- Excellent Time Management
- Desire to learn new skills
Other requirements
Must be over 18 due to working with chemicals.
About this employer
MacDermid, Alpha, and Enthone Business Group is the global leader in specialty chemicals and technical services. From advanced surface finishing technology to industry-leading service and support, we develop solutions that drive performance. A team of over 4,000 professionals in over 50 countries manufactures chemicals and materials using the most technologically advanced processes to enhance the products people rely on every day. Our innovation is used in the world’s key industries including electronics, graphic arts, metal & plastic plating and offshore oil production.
After this apprenticeship
Learners will have the opportunity to progress into a full-time, permanent role with the company.
Ask a question
The contact for this apprenticeship is:
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Elaine Reeves
elaine.reeves@solihull.ac.uk
0121 6787181
The reference code for this apprenticeship is VAC1000348634.
Apply now
Closes on Monday 1 December 2025
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