Customer Service Apprentice

Step-Ahead Flooring Store

Redcar (TS10 1EJ)

Closes in 17 days (Sunday 16 November 2025 at 11:59pm)

Posted on 28 October 2025

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Summary

Step-Ahead Flooring is looking for a candidate with personal drive, self-motivation and the ability to work in a fast-paced environment. This position would ideally suit an individual with an interest in sales & customer service. In this role, you will be learning new skills and knowledge to help you have a successful career in this industry.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Sunday, 9.30am --5.30pm with an hour's lunch. They are currently closed Wednesdays and Sundays which may change.

35 hours a week

Start date

Monday 24 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a customer service practitioner apprentice, this is the perfect opportunity to launch your career in this particular role and to develop the sales and retail skills needed for the sector. This is a shop-based role and will involve:

  • Greeting customers who visit the shop physically
  • Giving in-depth and concise information regarding products and services
  • Gaining product knowledge through in-store training
  • Using mathematical skills to convert measurements to quotes and invoices (part of in-store training)
  • Taking and handling cash - transactions by phone and by debit/credit card
  • Answering the phone to customers' queries and on occasions suppliers and logistics
  • Accepting deliveries and manual handling, including heavy lifting
  • Lone working (no cash left on-site)
  • Additional duties to help with the everyday running of the store

You will be reviewed regularly throughout your apprenticeship with product and skills training and one-to-one mentoring from an experienced manager.

Where you'll work

24-26 West Dyke Road
Redcar
TS10 1EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practitioner at Redcar & Cleveland College
  • Functional skills maths and English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Other in:

Driving Licence (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative
  • Personal drive
  • Self-motivated
  • Able to work under pressure
  • Interest in sales
  • Willingness to learn
  • Time management

Other requirements

Ideally the candidate will have a driving licence however this isn't required for the position.

About this employer

With over 25 years retail sales and customer service, combined with an experienced fitter/joiner of over 30 years, who also has a team of experienced fitters. Your every need from start to finish of the project is carefully looked after in great detail.

https://stepaheadflooringstore.co.uk/ (opens in new tab)

Company benefits

Employee discount, Free parking, Store discount, in-depth knowledge of customer service, sales and retail skills.

After this apprenticeship

  • An opportunity for a full-time position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000348625.

Apply now

Closes in 17 days (Sunday 16 November 2025 at 11:59pm)

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