Business Administration Apprentice
HER UTILITY LTD
LOUGHBOROUGH (LE11 1RW)
Closes in 17 days (Friday 21 November 2025 at 11:59pm)
Posted on 3 November 2025
Contents
Summary
As a business to business energy administrator apprentice, you'll manage a wide range of tasks, from liaising with suppliers and sales teams to directly assisting our clients. Your ability to multitask and communicate clearly will be essential as you navigate the complexities of the energy market.
- Wage
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£13,544.70 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
A formal performance and salary review will be conducted after the first 12 months of service, based on the successful completion of the agreed-upon learning and project goals.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday, 9.00am - 4.30pm. Friday, 9.00am - 4.00pm.
34 hours 30 minutes a week
- Start date
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Monday 24 November 2025
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your responsibilities will include:
- Supplier & Sales Liaison: Work closely with our sales team and
energy suppliers to manage contract details, handle objections, and ensure a seamless sales process. - Quote Management: Get quotes for customers back to them in a
timely fashion, ensuring accuracy and all necessary documentation. - Customer Support: Serve as a key point of contact for customer
queries, providing prompt and professional assistance. - CRM Management: Keep our customer relationship management
(CRM) system up-to-date with all relevant client and contract
information. - Lead Generation & New Business Development: Proactively identify, prospect, and qualify new business leads to drive customer acquisition, expanding the company's client base.
Where you'll work
10 GREAT CENTRAL ROAD
LOUGHBOROUGH
LE11 1RW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOUGHBOROUGH COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment.
- Diarised visits from dedicated Trainer/Assessor.
- On-the-job training.
- Off-the-job training.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
Other requirements
High Commitment to Compliance: Given our role in the regulated energy sector, a strong personal commitment to maintaining confidentiality and adhering to legislative policies is essential. Proactive and Self-Driven Work Ethic: The ability to work without constant supervision and to proactively look for ways to improve processes (as detailed in the role description) is critical. We look for initiative, not just obedience. Organisational Maturity: The maturity and reliability required to manage complex tasks like sensitive client documentation. Professional Communication: Excellent telephone and email etiquette is required for interacting with B2B clients, suppliers, and senior managers. Long-Term Focus: A genuine interest in establishing a long-term career within the business administration or operations field of the energy industry.
About this employer
Her Utility is an independent energy consultancy dedicated to helping businesses optimise their energy procurement. We analyse your energy usage, assess market options, and negotiate with suppliers to secure the most competitive rates. Our goal is to ensure your organisation’s energy needs are met efficiently, transparently, and at the lowest possible cost — allowing you to focus on your core operations while we manage the complexities of the energy market on your behalf.
After this apprenticeship
Phase 1: Foundation 15 -18 Months (apprenticeship). Business Administrator Apprentice, Building high-level skills in IT systems, accurate data handling, and company compliance.
Phase 2: Qualification upon apprenticeship completion. Junior Operations Analyst / Admin Executive. Transition to a full-time, independent staff role with guaranteed salary increase. Focus on complex logistics and project execution.
Phase 3: Specialisation 2–4 years post-qualification. Operations & Compliance Coordinator. Specialising in process improvement, quality control, and ensuring the entire brokerage adheres to regulatory requirements.
Phase 4: Leadership 5+ years post-qualification. Office Manager / Head of Operations. Support leading administrative staff, overseeing all internal projects, and driving overall operational efficiency for the B2B brokerage.
Ask a question
The contact for this apprenticeship is:
LOUGHBOROUGH COLLEGE
Sophia Cleaver
apprenticeships@loucoll.ac.uk
The reference code for this apprenticeship is VAC1000348624.
Apply now
Closes in 17 days (Friday 21 November 2025 at 11:59pm)
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