Customer Service Specialist Apprenticeship Level 3 (including Sales Support)
ALKALINE SOLUTIONS LTD
61 Caroline St (B3 1UF)
Closes in 8 days (Friday 7 November 2025)
Posted on 28 October 2025
Contents
Summary
We’re looking for a motivated and friendly apprentice to join our team, supporting both our customers and our sales efforts. This is a great opportunity for someone just out of college or looking to start their career in tech, customer service, or sales.
- Wage
-
£16,500 a year
Check minimum wage rates (opens in new tab)
Company will undertake regular pay reviews and offer long term career progression.
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday 9am to 5pm
37 hours 30 minutes a week
- Start date
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Sunday 16 November 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What You’ll Be Doing:
- Responding to customer questions via email, live chat, and phone
- Helping users understand how to use Popcorn CRM features. (Full training will be provided)
- Logging and tracking support requests
- Learning how to troubleshoot common issues
- Help ensure that our customers love popcorn and get full value from their subscriptions
- Creating and updating help articles and guides
- Following up with qualified sales leads (no cold calling)
- Scheduling demos and assisting with onboarding new customers
- Supporting the sales team with admin tasks and CRM updates
- Other general support
Where you'll work
61 Caroline St
B3 1UF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3.
Teaching and learning the skills, knowledge and behaviours within Customer Services.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Organisation skills
- Problem solving skills
- Team working
Other requirements
Have you considered the hours/location/wages for suitability before applying for this apprenticeship?
About this employer
Popcorn CRM is a simple, powerful CRM platform designed for small businesses that want to grow without the hassle of complex software. We’re a small, friendly team based in the UK, and we’re passionate about helping our customers build better relationships with their clients.
After this apprenticeship
- Full training and support from a friendly team
- A chance to grow into a permanent role after the apprenticeship
- A relaxed, supportive work environment
- Real responsibility and the chance to make a difference
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
The reference code for this apprenticeship is VAC1000348618.
Apply now
Closes in 8 days (Friday 7 November 2025)
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