Business and Administration Apprenticeship
Qualis Group
Essex (IG10 3FQ)
Closes in 12 days (Tuesday 11 November 2025 at 11:59pm)
Posted on 28 October 2025
Contents
Summary
A unique opportunity has arisen for an enthusiastic apprentice to begin their journey with us at Qualis as an Customer Experience Apprentice. You will be mentored and supported by one of our highly experienced managers during the apprenticeship. This is a great opportunity to earn while you learn and become part of our Customer Experience team.
- Wage
-
£14,133.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
It can be increased in the second year.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.
36 hours a week
- Start date
-
Tuesday 25 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of your apprenticeship, you will be involved in the following aspects of our growing business:
- Learning all aspects of our evolving Customer Service Centre
- Gaining knowledge of various ICT systems
- Understanding complaint handling process and monitoring
- Reviewing customer feedback and analysing trends
- Learning how to plan repairs works and organise operative diaries
- Improving our customer experience and service
- General administration
What you will bring to the team:
Skills and knowledge:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.
Where you'll work
180 Oakwood Hill
Loughton
Essex
IG10 3FQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
- 1 day a week
- On-site in college
More training information
Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry standard specialist facilities and works in partnership with employers.
We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals. You will be joining one of the top-performing Further Education Colleges in the country (top 5%). Rated as Outstanding by Ofsted, Waltham Forest College also has specialist Mayor of London’s Quality Academy status for HealthCare, Construction, Green Technologies and Hospitality, Creative and Digital and is a WorldSkills UK’s Training Centre of Excellence.
This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need.
Our extensive enrichment programme provides an opportunity for you to make new friends, try new skills and activities and volunteer and have fun, all in a safe and supportive environment. Whether you are looking to develop new skills and confidence, progress to university, retrain or to study to progress to highly skilled, higher paid employment, we can help springboard your career.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Qualis Group Ltd is wholly owned by the Council and is the parent company of the Group. It has oversight of the overall performance and governance arrangements of the subsidiary companies. A property management company, developer and council services provider – with a difference. Across the Epping Forest District, we’re building much-needed new homes and commercial buildings, and delivering high-quality housing and grounds services on behalf of Epping Forest District Council.
After this apprenticeship
Admin Support/Senior Administrator.
Ask a question
The contact for this apprenticeship is:
WALTHAM FOREST COLLEGE
Ayesha Biamba
ayesha.biamba@waltham.ac.uk
02085018389
The reference code for this apprenticeship is VAC1000348607.
Apply now
Closes in 12 days (Tuesday 11 November 2025 at 11:59pm)
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