Customer Service Specialist Apprenticeship
LEVELS ABOVE SITE SERVICES LTD
Wakefield (WF2 8EE)
Closes in 19 days (Tuesday 18 November 2025)
Posted on 28 October 2025
Contents
Summary
This role is a blend of proactive business development and first-class customer relationship management. The successful candidate will be responsible for driving revenue growth through new and existing clients, focusing on high-margin opportunities while maintaining our strong reputation for service excellence and operational efficiency.
- Wage
-
£15,704 to £25,396.80, depending on your age
National Minimum Wage
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday 8am-5pm.
40 hours per week.
1 hour lunch break.
40 hours a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Develop and grow the customer base across targeted sectors within the powered access and plant rental market.
- Identify and convert new business opportunities to achieve sales targets and profit margins.
- Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty.
- Provide responsive, accurate, and professional customer service, ensuring all client needs are met promptly and efficiently.
- Work closely with the hire desk, operations, and transport teams to ensure seamless delivery and collection processes.
- Monitor market trends, competitor activity, and customer requirements to identify opportunities for growth and improvement.
- Prepare and present quotations, proposals, and commercial terms aligned with company pricing strategy and margin objectives.
- Ensure customer information, transactions, and communications are accurately recorded and maintained in CRM systems.
- Contribute to marketing initiatives, networking events, and trade shows to promote brand awareness and generate leads.
- Uphold company values, with a strong focus on safety, quality, and attention to detail in all customer interactions.
Where you'll work
Unit D
Fox Way
Wakefield
WF2 8EE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS FURTHER EDUCATION LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- Office based
- 6 hours per week study time
- Online workshops
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Experience in business development, account management, or customer service within the powered access, plant hire, or related construction equipment sector. Strong commercial acumen with a track record of achieving and exceeding sales and margin targets. Excellent communication, negotiation, and relationship-building skills. Meticulous attention to detail and a commitment to delivering outstanding customer experiences. Ability to manage multiple priorities and work effectively under pressure. Confident IT skills, including CRM systems and Microsoft Office Suite.
About this employer
With over 150 years of combined experience in the hire industry, Levels Above Ltd is built on the values of reliability, quality, and exceptional service. We understand that cutting corners is never an option, which is why we focus on delivering top-tier solutions tailored to your needs. Operating with a nationwide supply network, we streamline the equipment hire process by offering a comprehensive, one-stop-shop solution—all from a trusted supplier. Our team is dedicated to providing expert guidance, high-quality equipment, and a seamless experience from order to collection. With prompt delivery, transparent invoicing, and a personal touch, we ensure that every project runs smoothly and efficiently.
Company benefits
Pension and benefits package. Career development opportunities within a growing business. Team members are eligible for our annual Christmas bonus starting in 2026
After this apprenticeship
Career development opportunities within a growing business in customer service or business development.
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC1000348539.
Apply now
Closes in 19 days (Tuesday 18 November 2025)
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