Clinic Receptionist and Administrator Apprentice
PHYSIO AND HEALTH MATTERS MATTERS L
Bromsgrove (B61 8AG)
Closes in 12 days (Tuesday 11 November 2025 at 11:59pm)
Posted on 28 October 2025
Contents
Summary
We are looking for a front of house receptionist/administrator apprentice. You will be responsible for answering the phones, making bookings from calls, emails and from the NHS referral spreadsheet, supporting the clinical staff with a smooth running of the clinic along with supporting clients, and for making sure the premises are presentable.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
There will be a company health insurance cover Company pension Employee discount
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am to 5.30pm with 1 hour of unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Tuesday 18 November 2025
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the telephone
- Opening and responding to emails
- Taking payments and then completing on the system
- Taking bookings over the telephone, email appointment requests, and NHS bookings
- Operating the practice management systems
- Completing a spreadsheet of attendees every day for the NHS
- Checking stock levels
- Communicating with the rest of the team
- Completing the associated paperwork for insurance companies
- Dealing with discharge and onward referral paperwork for NHS patients
- Greeting and helping clients
- Providing support
- Making sure the area is presentable and clean
- This is a varied and high-paced job environment
- You will get exposure to clinical language for personal growth
Where you'll work
8 Mill Lane
Bromsgrove
B61 8AG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.
More training information
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Organisation skills
- Team working
- Good maths skills
- Good phone etiquette
- Experience of Google
- Positive and happy disposition
- Polite
- Can do attitude
- Enthusiastic and open to learn
- Self-motivated
- Good time keeping
- Quick learner
Other requirements
If the right candidate is found within the two weeks, the position maybe closed sooner than stated.
About this employer
Physio & Health Matters Ltd is a company that has been established for 25 years. We have 5 clinics in the West Midlands. We have 3 NHS contracts along with 5 First Contact Practitioner contracts covering 30 GP practices. We are a growing and thriving business where we look after our staff and clients. The successful candidate will be a part of a very warm and welcoming team. We have regular staff get togethers where we encourage all the team to socialise and grow together.
https://physioandhealthmatters.com/ (opens in new tab)
Company benefits
Free parking.
After this apprenticeship
The successful applicant has the potential to grow through the clinic and progress.
Support to grow and develop through further courses for the right candidate.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Emily Jackson
emily.jackson@hwgta.org
01905330732
The reference code for this apprenticeship is VAC1000348535.
Apply now
Closes in 12 days (Tuesday 11 November 2025 at 11:59pm)
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