Customer Service Apprentice

CC AUTOCENTRES LIMITED

Wolverhampton (WV3 0UB)

Closes in 11 days (Tuesday 11 November 2025 at 11:59pm)

Posted on 30 October 2025

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Summary

A opportunity to join a Wolverhampton family business. This would suit somebody wanting to learn a customer facing role. We will teach you to interact professionally with customers, suppliers and staff. You will learn how to use various computer systems and internet sites that make up the front of house and back-office functions.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:30 - 17:00 Alternate Saturday mornings, 08:30 - 13:00. 30 minutes allowed for lunch.

40 hours a week

Start date

Tuesday 18 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meeting and greeting customers as they arrive and understanding their needs
  • Receiving and labelling customers keys
  • Ordering and booking in parts for customers vehicles
  • Preparing service sheets and job cards for the garage staff
  • Up selling to customers from service sheets and MOT advisories
  • Managing product returns and uploading supplier credit notes
  • Monitoring email traffic and responding accordingly
  • Monitoring voicemail traffic and responding accordingly

Where you'll work

First Stop
11 Chapel Ash
Wolverhampton
WV3 0UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF WOLVERHAMPTON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • 1 Day a week at College
  • The rest of the training will take place in the work place

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working

About this employer

First Stop Wolverhampton has over 20 years of experience in tyre fitting and car repair services. We stock many major tyre brands including Bridgestone, Firestone and Pirelli along with many other brands, whilst offering a range of bespoke services for all vehicle models. Our IMI accredited technicians offer a wide range of services including MOT Class 4, Oil & Filter Service, Interim, Full and Major Car Servicing, Suspension, Brake Pads, Air Conditioning, Cambelt Replacement, Exhaust Fitting and more.

After this apprenticeship

  • After successfully completing the qualification, you will be trained as a service advisor with transferrable skills to any front of house role

Ask a question

The contact for this apprenticeship is:

CITY OF WOLVERHAMPTON COLLEGE

Sophie Powell

The reference code for this apprenticeship is VAC1000348527.

Apply now

Closes in 11 days (Tuesday 11 November 2025 at 11:59pm)

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