Customer Service Apprentice

ONGO RECRUITMENT LIMITED

Scunthorpe (2 available locations)

Closes in 11 days (Monday 10 November 2025)

Posted on 27 October 2025

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Contents

Summary

We're recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy. The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
The role is working Monday to Friday, 37.5 hours per week. It also requires working across Winterton and Burton upon Stather sites therefore flexibility and adaptability is crucial.

37 hours 30 minutes a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Reception/administration
  • Completion of a wide range of administrative tasks in line with Practice protocols
  • Accurate inputting of patient data into Practice medical records
  • Deal with patient telephone requests for repeat medication
  • Welcome, direct and assist patients when they visit the surgery
  • Make new and follow up appointments for patients on the medical computer system
  • Answer the telephone as necessary and deal with calls courteously and professionally
  • To open and distribute the post appropriately as required
  • Registration of new patients, and the completion of the registration of patients on the computer system
  • Adherence at all times to the Practice protocols and guidelines
  • Annual completion of all mandatory training as directed by the Practice Managers
  • Attendance of shifts is essential due to the nature of the job and patient needs

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Manlake Avenue, Winterton, Scunthorpe, DN15 9TA
  • 6 Norfolk Avenue, Burton-Upon-Stather, Scunthorpe, DN15 9EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CERT C.I.C.

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will be working towards a Customer Service Level 2, studying alongside work on day release of 20% off the job training.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.

After this apprenticeship

Develop skills to progress into related areas such as sales, marketing, administration, or customer service. 

Ask a question

The contact for this apprenticeship is:

CERT C.I.C.

The reference code for this apprenticeship is VAC1000348448.

Apply now

Closes in 11 days (Monday 10 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.