Property Assistant Apprentice
CT Skills
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ (B3 3PJ)
Closes in 22 days (Friday 21 November 2025)
Posted on 27 October 2025
Contents
Summary
Centrick are looking for a well-presented professional who is confident with an enthusiastic approach to work to join their Property Coordinator team. Within this team, your role will mainly be focused on block management services for apartment blocks and freehold estates nationwide.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Housing and property management (level 3)
- Hours
-
Monday to Friday 9am to 5pm.
35 hours a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing exceptional customer service either face to face, over the phone or via email
- Updating internal databases & systems with a commitment to attention to detail & managing customer requests that are received via Dwellant
- Building internal & external relationships & communicating on a variety of levels
- Responding to incoming calls & emails quickly, and ensuring regular feedback of outstanding issues is provided
- Ensuring the managed properties are well maintained & any repairs or issues are dealt with promptly and efficiently
- Managing the shared inboxes on a day-to-day basis
- Managing returned post
- Assist with the general running of the department
- Minimum of 6-hours per week spent on apprenticeship work and training
Where you'll work
The Exchange, 19 Newhall Street, Birmingham, B3 3PJ
B3 3PJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CT SKILLS LIMITED
Training course
Housing and property management (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Training schedule
Housing and Property Management Level 3.
You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.
Requirements
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Logical
- Organisation skills
- Problem solving skills
- Team working
About this employer
Centrick are a specialist housing management firm across both residential and commercial property sectors. They offer a range of services including Building & Estate Management, Portfolio Asset Management, Build to Rent Management, PRS Portfolio Management and Valuation and Professional Services. Centrick currently has more than 200 members of staff, manage over 3.5 billion in client assets and 26,500 properties across the UK.
After this apprenticeship
As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.
Ask a question
The contact for this apprenticeship is:
CT SKILLS LIMITED
The reference code for this apprenticeship is VAC1000348441.
Apply now
Closes in 22 days (Friday 21 November 2025)
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