Business Support Apprentice (Jungle IT)
JUNGLE IT LTD
Leeds (LS5 3BF)
Closes in 29 days (Monday 24 November 2025 at 11:59pm)
Posted on 24 October 2025
Contents
Summary
We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment.
- Wage
-
£15,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am - 5.30pm
37 hours 30 minutes a week
- Start date
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Monday 8 December 2025
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a professional services team apprentice, you will play a key supporting role in helping the team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction.
Communication and Correspondence:
- Responding to emails, phone calls, and inquiries from internal teams and customers
- Drafting emails and meeting invites
- Managing shared inboxes and distributing messages to relevant teams
Scheduling and Coordination:
- Organising meetings and appointments, including complex diary management
- Booking meeting rooms and arranging logistics
- Supporting team calendars and travel arrangements
Data Entry and Record Keeping:
- Updating databases and spreadsheets with accurate information
- Maintaining internal contact structures and filing systems
- Assisting with purchasing and payment tasks using business software
Document and Report Management:
- Preparing and formatting documents for internal and external use
- Supporting the creation of presentations
General Business Support:
- Supporting various departments with ad hoc administrative tasks
- Assisting with internal award processes or business continuity efforts
Learning and Development:
- Participating in training sessions and shadowing experienced staff
- Developing knowledge of business operations and customer service
- Taking initiative to improve processes and contribute ideas
These apprenticeships are designed to build foundational skills in business administration.
Duties and Responsibilities:
- Support the team in gathering customer requirements and documenting solution needs
- Help maintain pre-sales documentation and CRM records
- Participate in internal meetings and shadow client calls to learn about solution design
- Collaborate with cross-functional teams including sales, technical consultants, and project management
Where you'll work
Great Exhibition Way
Kirkstall
Leeds
LS5 3BF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
More training information
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Initiative
- Customer facing skills
- Interest in technology
- Willingness to learn
- Word, PowerPoint, Excel
About this employer
Jungle IT is a leading managed IT services provider based in Leeds, West Yorkshire. Since its founding in 2006, the company has grown from a small hardware supplier to a 60+ strong team delivering over 75,000 managed cloud seats to clients across the UK. Jungle IT specialises in digital transformation, cloud migration, infrastructure modernisation, cybersecurity, and strategic IT consultancy. With a customer-first approach, Jungle IT helps organisations align their technology with business goals, delivering measurable value and operational efficiency. The company is recognised for its innovation, tenacity, and commitment to sustainability—earning accolades such as the HP Amplify Impact 3-Star Catalyst Recognition and multiple Microsoft Partner designations. Jungle IT operates from its award-winning headquarters at Kirkstall Forge, promoting wellbeing and hybrid working, and is known for its vibrant culture of “serious play”—balancing technical excellence with creativity and collaboration.
Company benefits
Statutory pension. Benefits include Perk box EAP, Access to Smart Health, Death in Service and other initiatives.
After this apprenticeship
- Structured training and mentorship
- Exposure to enterprise-level technology solutions
- Career development opportunities within the Professional Services team and wider business
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
Megan Dover
MeganDover@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000348315.
Apply now
Closes in 29 days (Monday 24 November 2025 at 11:59pm)
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