Business Administration Apprentice – Support Services Team
City of London Corporation
London (N6 4JH)
Closes in 16 days (Wednesday 12 November 2025)
Posted on 24 October 2025
Contents
Summary
As part of Support Services Team at North London Open Spaces, you will be working in collaboration with the Office Manager and the Senior management team to support the wider site-based teams in a variety of administrative and clerical tasks to ensure the smooth running of the division. Duties include customer service and office administration.
- Wage
-
£25,780 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.15am - 5.00pm core hours. Flexibility will be required for business needs.
35 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties & Responsibilities
- Build and maintain productive relationships with team members, managers,volunteers, stakeholders, and external agencies
- Actively participate in meetings and contribute ideas for support service improvements to enhance operational effectiveness and meet customer needs
- Assist in preparing reports and liaising with City Corporation officers, the public, and external organisations
- Support the effective running of meetings and fora, including minute-taking
Office Administration:
- Assist in the management of, and responses to, correspondence, ensuring these are appropriate and timely
- Welcome visitors and handle enquiries from various sources, including the press and members of the public to support our customers and wider teams
- Maintain effective filing systems, ensuring information is up-to-date and accessible
- Assist with updating webpages and databases regularly in line with the City of London protocols
- Undertake research and project work as requested by senior managers
- Assist with the collection and analysis of monthly data for divisional reports, using appropriate software to display data
- Assist with the effective and accurate administration of bookings for sports and events maintaining accurate electronic diaries
- Handle confidential information and materials in alignment with City Corporation policies and applicable legislation
Finance:
- Order goods and services using the Corporation’s systems and adhere to all financial standing orders
- Assist in accurately recording, monitoring, and reconciling income and expenditure
- Assist in maintaining statistical and performance management information, producing reports as needed
Learning & Development:
- Actively and enthusiastically work towards achieving the Business Administration Apprenticeship as agreed in individual learning plan, including: attending all the training sessions for the programme, and undertaking any required written work at home throughout the course
- Identify personal development needs and work with Line Manager to plan how these needs could be met
Additional:
- Perform any other duties commensurate with the level of responsibility of the post which may be allocated
- Carry out the duties of the post in accordance with the Data Protection Act, the Computer Misuse Act, the Health and Safety at Work Act, and other relevant legislation
- Take responsibility for the safe keeping of all assets held, adhere to all security standards of the City of London Corporation and encourage others to do so
- Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
Where you'll work
Heathfield House
432 Archway Road
London
N6 4JH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COMMON COUNCIL OF THE CITY OF LONDON
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will be supported to achieve the Business Administration Level 3 Apprenticeship
- Theoretical training will be Biweekly with the support of the training provider
- Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
- You will receive hours 6 per week to support with your apprenticeship studies
More training information
- The apprenticeship training will be delivered by the City of London corporation in house training provider Common Council of the City of London
- The apprenticeship training will be delivered via face-to-face training session at the Guildhall London EC2V 7HH on a fortnightly basis
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
Other requirements
Basic Disclosure and Barring Service (DBS)
About this employer
The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.
http://www.cityoflondon.gov.uk (opens in new tab)
Company benefits
City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available
- Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation
Ask a question
The contact for this apprenticeship is:
COMMON COUNCIL OF THE CITY OF LONDON
The reference code for this apprenticeship is VAC1000348283.
Apply now
Closes in 16 days (Wednesday 12 November 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.