ICT Apprentice - Broadbridge Heath
INVOLVE SELECTION LIMITED
Horsham (RH12 3PB)
Closes in 19 days (Tuesday 18 November 2025 at 11:59pm)
Posted on 24 October 2025
Contents
Summary
Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills then a career with us could be just what you’re looking for! We need talented people to join our fantastic team.
- Wage
-
£16,000 a year
Check minimum wage rates (opens in new tab)
Wage is offered between £16,000 and £18,000 for the first 12 months, depending on interview
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday, 9.00am- 5.00pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 25 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
- 1st line support & helpdesk
- Desktop PC and Laptop software builds and imaging
- Testing and fault finding of various IT and Audio Visual Hardware
- Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
- Erasing and configuring network infrastructure hardware
- Auditing and logging IT and Audio Visual Hardware
- Maintaining stocks of equipment
- Following in-house procedures from start to finish
Where you'll work
Field Place
Byfleets Lane, Broadbridge Heath
Horsham
RH12 3PB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INVOLVE SELECTION LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Level 3 Information Communications Technician Apprenticeship
- Functional Skills in maths and English if required
- Blended on/off the job training and location to be confirmed
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
Other requirements
Daily travel to and from Broadbridge Heath. The offices are in a semi-rural location and whilst driving with own transport is not a requirement, it is beneficial!
About this employer
Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.
Company benefits
Free on site parking
After this apprenticeship
- Full-time employment is expected once the apprenticeship is complete
- Further training opportunities with Higher Level Apprenticeships are also available
Ask a question
The contact for this apprenticeship is:
INVOLVE SELECTION LIMITED
Camilla Fielder
info@vocate.training
01273 044 056
The reference code for this apprenticeship is VAC1000348279.
Apply now
Closes in 19 days (Tuesday 18 November 2025 at 11:59pm)
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