Digital community manager (level 4) Apprenticeship

LONDON VESTA COLLEGE LTD

London (E1 5HZ)

Closes on Sunday 30 November 2025

Posted on 23 October 2025

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Summary

To support the growth and engagement of the provider’s digital communities while assisting in the promotion and recruitment of learners for apprenticeship and skills programs. This role offers practical experience in community management, digital marketing, and learner engagement under supervision.

Wage

£15,370.29 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Digital community manager (level 4)
Hours
Monday - Friday, 8.45am - 5.15pm

39 hours 9 minutes a week

Start date

Monday 5 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Community Management:

  • Respond to comments, messages, and queries on social media, forums, and online communities
  • Moderate online discussions and ensure compliance with community guidelines
  • Encourage participation and maintain a positive and supportive community environment
  • Support community campaigns, competitions, and interactive initiatives to boost engagement

Content Creation & Digital Engagement:

  • Assist in creating, scheduling, and publishing content across social media platforms
  • Curate relevant content from industry sources or partners
  • Highlight learner achievements and success stories to enhance community engagement
  • Participate in planning content calendars and digital campaigns

Learner Recruitment Support:

  • Share posts and updates promoting apprenticeship programs to attract prospective learners
  • Assist in organising and promoting online recruitment events such as webinars, open days, and live Q&A sessions
  • Respond to initial inquiries from prospective learners, providing basic program information
  • Maintain databases or spreadsheets of prospects and track engagement metrics
  • Help create marketing materials, FAQs, and resources to support recruitment campaigns

Analytics & Reporting:

  • Track engagement metrics across community and recruitment activities
  • Prepare basic reports on social media reach, community growth, and recruitment campaign effectiveness
  • Use insights to suggest improvements to engagement and recruitment strategies

Digital Tools & Systems:

  • Learn and use social media management tools (e.g., Hootsuite, Buffer) and community platforms (e.g., Discord, Slack, Facebook Groups)
  • Assist in maintaining databases and digital communication tools

Learning & Development:

  • Participate in apprenticeship training, workshops, and mentoring sessions
  • Apply learning to real-world tasks, reflecting on progress and areas for improvement
  • Stay updated on digital marketing trends, community management best practices, and recruitment techniques

Where you'll work

Montefiore Centre
Hanbury Street
London
E1 5HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LONDON VESTA COLLEGE LIMITED

Training course

Digital community manager (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
  • Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
  • Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
  • Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
  • Listen, assess, engage and react appropriately to an online situation or requests from the online community.
  • Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
  • Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
  • Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
  • Analyse, interpret and evaluate the information and ideas that are raised by the online community.
  • Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
  • Deliver effective written communication when messaging the online community via forums and online media channels.
  • Use data analytics created by software packages and community tools dashboards to create reports for internal use
  • Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
  • Ability to manage conflict positively.
  • Analyse and evaluate the information created by data analytics to review the effectives of their actions
  • Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
  • Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
  • Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
  • Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
  • Listen, assess, engage and react appropriately to an online situation or requests from the online community.
  • Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
  • Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
  • Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
  • Analyse, interpret and evaluate the information and ideas that are raised by the online community.
  • Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
  • Deliver effective written communication when messaging the online community via forums and online media channels.
  • Use data analytics created by software packages and community tools dashboards to create reports for internal use
  • Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
  • Ability to manage conflict positively.
  • Analyse and evaluate the information created by data analytics to review the effectives of their actions

Training schedule

Digital Community Manager Level 4 (Higher national certificate) Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

Safeguarding Statement: We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff to share this commitment. All successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references as part of our safer recruitment process.

About this employer

We are a nationally national training provider of high-quality apprenticeship training within the digital sector. Specialising in Level 3 - Level 6 Digital and IT Apprenticeships, we empower learners with industry-relevant skills while supporting businesses to grow through apprenticeship programmes.

After this apprenticeship

Opportunities for Growth:

  • Develop a career in digital marketing, community management, or learner recruitment
  • Gain hands-on experience in social media, online engagement, and digital campaigns
  • Progress into a full-time digital community or marketing role post-apprenticeship

Ask a question

The contact for this apprenticeship is:

LONDON VESTA COLLEGE LIMITED

The reference code for this apprenticeship is VAC1000348030.

Apply now

Closes on Sunday 30 November 2025

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