Customer Service Apprentice - Early Help Family Hubs

GOODWIN DEVELOPMENT TRUST LTD

Hull (HU5 1JF)

Closes in 21 days (Sunday 16 November 2025 at 11:59pm)

Posted on 24 October 2025

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Summary

As part of the Family Hub team, you will have a fantastic opportunity to gain experience and relevant training towards a career in Customer Service Support. You will provide a professional, efficient, & organised reception role, with high standards of customer service.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Family Hub Reception operates a two-shift pattern Monday – Thursday, 8.00am - 4.00pm or 9.00am - 5.00pm, with 30-minute lunch break. Friday, 8.30am - 4.30pm, with a 30-minute lunch break.

37 hours a week

Start date

Monday 1 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Ultimately, a Customer Services Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

  • Maintain security by following safety procedures and controlling access via the reception desk (monitor logbooks, issue visitor badges).

  • Direct visitors to the appropriate person or office.

  • Answer, screen and forward incoming phone calls.

  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, brochures etc).

  • Provide basic and accurate information in-person and via phone/email.

  • Receive, sort and distribute daily mail/deliveries.

  • You should have a pleasant personality.

  • You should be able to deal with situations in a timely and effective manner, while streamlining office operations.

Where you'll work

Fenchurch Children’s Centre,
Fenchurch Street
Hull
HU5 1JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KINGSTON UPON HULL CITY COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
    End-Point Assessment (EPA)
  • Regular training and development sessions to meet the needs of the employer and the apprentice.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade Grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Applicant must attend HTAE initial assessment and interview process in order to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this employer

Goodwin Family Hubs want to improve outcomes for children and their families in order to reduce inequalities, whether that’s in child and family health, life chances, parenting skill, child development and/or school readiness. We’re proud to promote the inclusion of all children and their families and carers; and aspire to create a safe and nurturing environment for all.

https://www.goodwintrust.org (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is an opportunity for progression on to a higher-level qualification.

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

The reference code for this apprenticeship is VAC1000348020.

Apply now

Closes in 21 days (Sunday 16 November 2025 at 11:59pm)

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