School Receptionist, Level 2 Admin Apprentice

KING DAVID PRIMARY SCHOOL

Liverpool (L15 6WU)

Closes on Friday 5 December 2025

Posted on 23 October 2025

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Summary

The receptionist is responsible for supporting with the administrative and organisational processes within the school. They will also act as the initial point of contact for parents, visitors and other stakeholders so will be an ambassador for the school and embody the value, vision and ethos of the school in all interactions.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
8am - 3.30pm Monday to Thursday 8am - 2.30pm Friday 30-minutes lunch 6-hours paid additionally to be agreed Term time only position

40 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as the first point of contact for parents and visitors arriving at the school
  • Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner
  • Seek support from other colleagues where necessary to respond to complex enquiries
  • Respond to messages promptly and accurately, passing on information to relevant staff members as necessary
  • Assist staff and pupils with the information and support they need
  • Control access to the school in line with the school’s safeguarding procedures, including signing-in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures
  • Write and send email responses that are professional and uphold the school’s vision and values  
  • Update and distribute online and offline communications (e.g. letters, newsletters, social media posts etc) to parents, staff and other stakeholders 
  • Read and follow the relevant school policies
  • Undertake training required to develop in the role
  • Ensure all duties and responsibilities are undertaken in line with the school’s health and safety policy
  • Contribute to the safety of children and young people and protect them from harm
  • Monitor the late arrival of pupils

Where you'll work

Childwall Road
Liverpool
L15 6WU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH WALES TRAINING LTD.

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Patience

Other requirements

Passing a Disclosure and Barring Service (DBS) check.

About this employer

King David Primary School is a Modern Orthodox Jewish school. Alongside providing a stimulating and enriching education, we believe nurturing the spiritual, personal, moral, and cultural development of our children is fundamental to all that we do. Through our core values, we aim to create a community of happy and confident children, who are proud of their heritage and faith.

https://www.kingdavidprimary.co.uk/ (opens in new tab)

After this apprenticeship

  • Progession onto Level 3 Business Admin
  • Receptionist 

Ask a question

The contact for this apprenticeship is:

KING DAVID PRIMARY SCHOOL

Annie Newport

a.newport@kingdavidliverpool.co.uk

01512351420

The reference code for this apprenticeship is VAC1000348001.

Apply now

Closes on Friday 5 December 2025

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