Finance Operations Officer – Business Administration Apprentice
THE CHARITIES AID FOUNDATION
WEST MALLING (ME19 4TA)
Closes in 21 days (Monday 24 November 2025)
Posted on 31 October 2025
Contents
Summary
An exciting opportunity has arisen to join CAF’s Finance Team. This is a great chance to kick-start your finance career while working towards a Level 3 Business Administrator apprenticeship. You’ll gain hands-on experience, learn from experts, and develop the skills and confidence to grow. Passionate about finance and learning? Apply to join CAF!
- Wage
-
£21,000 a year
Check minimum wage rates (opens in new tab)
NB: apprentices 19+ in year two of their apprenticeship will be paid at least the national minimum wage.
- Training course
- Business administrator (level 3)
- Hours
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Monday – Friday, between 9am to 5pm.
35 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Working as part of the Finance Team, your role will involve working to the Anti Money Laundering Regulations to process donations and Gift Aid claims.
- You will need to work accurately and in line with timelines and compliance protocols.
- Applying receipts to donors’ accounts in an accurate and timely manner
- Monitoring receipts in line with rules and regulations and identifying potential risks for further investigation
- Monitor transactions and resolve anomalies
- Prepare and submit Gift Aid claims to HMRC, checking that they are accurate and up to date
- Reconcile and process Gift Aid receipts from HMRC
- Respond to queries
- Carry out filing and scanning accurately and in a timely manner, in line with GDPR regulations
- Contribute to improving practices within the team
- Maintain up-to-date information and awareness of policies and procedures
Where you'll work
CHARITIES AID FOUNDATION
25 KINGS HILL AVENUE
KINGS HILL
WEST MALLING
ME19 4TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HAWK MANAGEMENT (UK) LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Training will include on-the-job learning and formal training provided by the external apprenticeship training provider – Hawk Training.
- Further details of the training structure can be found here - https://hawktraining.com/apprenticeship-programmes/level-3-business-administrator/
Requirements
Essential qualifications
GCSE in:
- English (grade 4 of higher)
- Maths (grade 5 of higher)
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Due to location, candidates should have their own transport. Please check the location and commute prior to application as public transport is poor in the area. Eligibility Criteria for an Apprenticeship in England 1. You must live in England and have the right to work in the UK. 2. You must have been ordinarily resident in the UK for at least the past three years before starting the apprenticeship. 3. You must not already hold an equivalent or higher qualification in the same subject area.
About this employer
At Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities. We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank. Our purpose is to enable a better landscape for giving and a fair and sustainable future for all. Diversity and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this. We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
https://www.cafonline.org/ (opens in new tab)
Company benefits
Hybrid ways of working where roles allow. Six weeks holiday plus bank holidays. A wide range of development opportunities. Pension scheme. Social impact benefit schemes. For all our employer benefits please visit cafonline.org/careers
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There may be opportunities for progression within CAF on completion of the apprenticeship, subject to satisfactory performance.
Ask a question
The contact for this apprenticeship is:
THE CHARITIES AID FOUNDATION
Recruitment Team
Recruitment@cafonline.org
03000 123 566
The reference code for this apprenticeship is VAC1000347998.
Apply now
Closes in 21 days (Monday 24 November 2025)
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