IT Apprenticeship
FOREST OF DEAN PC RESCUE LTD
Gloucestershire (GL14 2ET)
Closes in 15 days (Monday 10 November 2025)
Posted on 23 October 2025
Contents
Summary
Baltic Apprenticeships are proud to be partnering with PC Rescue, a trusted IT support provider based in the Forest of Dean, to recruit a motivated IT Apprentice. As an apprentice at PC Rescue, you’ll gain hands-on experience helping clients with real-world IT issues.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 17 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Help get equipment ready before installation
- Set up computers, laptops, and other devices
- Make small changes to system settings when needed
- Test software and systems regularly and when issues come up
- Help fix basic IT problems for users
- Record support requests and what was done to solve them
- Keep systems and equipment up to date
- Help the IT team with new installs and upgrades
Where you'll work
5-7 Victoria Street
Cinderford
Gloucestershire
GL14 2ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT
- You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments
- With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT
- You’ll be based full time with an employer and will quickly become an important part of the team
- Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Creative
- Initiative
- Passion for IT
About this employer
PC Rescue are a team of dedicated Tech Consultants, IT technicians and Project Managers to monitor, audit and augment your IT management and operations. Businesses need preventative maintenance to be able to spend time on what really matters.
https://pcrescue.org.uk/ (opens in new tab)
Company benefits
Staff welfare scheme. Discounts on purchases through HR scheme. Discounts on computer peripherals and components. Christmas and New Year shutdown. Flexible break times. Friendly team environment.
After this apprenticeship
- This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support
- Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Megan Bell
megan.bell@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000347931.
Apply now
Closes in 15 days (Monday 10 November 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.