Apprentice Receptionist

Grove Road Surgery

WALLASEY (CH45 3HF)

Closes in 24 days (Sunday 23 November 2025 at 11:59pm)

Posted on 23 October 2025

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Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Tuesday to Friday, covering anytime between 8am and 6.30pm

30 hours a week

Start date

Monday 24 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance with written protocols
  • Pulling/filing notes for surgeries and update as necessary
  • Filing post in medical records
  • Fax and photocopy as requested
  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary

Where you'll work

71-73 GROVE ROAD
WALLASEY
CH45 3HF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIRRAL METROPOLITAN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard, including:

  • Knowledge, Skills & Behaviours
  • Level 1/2 Functional Skills maths if required
  • Level 1/2 Functional Skills English if required
  • End-Point Assessment

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working

About this employer

Grove Road Surgery is your friendly local family run practice based in Wallasey on the Wirral. Voted one of the top GP Surgeries for past 5 years on GP National Patient Survey Dr F Newton & Dr N Tandon

https://www.groveroadsurgerywirral.co.uk/ (opens in new tab)

After this apprenticeship

  • Possibility of a full-time position after successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

WIRRAL METROPOLITAN COLLEGE

The reference code for this apprenticeship is VAC1000347882.

Apply now

Closes in 24 days (Sunday 23 November 2025 at 11:59pm)

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