IT Solutions Apprentice
Wise Origin
London (NW10 7QL)
Closes in 12 days (Friday 7 November 2025 at 11:59pm)
Posted on 23 October 2025
Contents
Summary
We’re looking for a dynamic and motivated individual to join our team as an IT Software Support Apprentice. The role involves first-line support, answering calls, assisting clients, and learning our software to provide training and configuration support. An understanding of IT systems and software and the ability to problem-solve required.
- Wage
-
£11,778 to £19,047.60, depending on your age
National Minimum Wage
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday 9:00 5:00
Tuesday 9:00 5:00
Wednesday 9:00 5:00
Thursday 9:00 3:00
30 hours a week
- Start date
-
Monday 10 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Act as the first line of support, answering calls and responding to client queries in clear, professional English.
- Assist in providing technical and software support to clients and internal users.
- Learn and understand our software products in depth to provide effective user training and support.
- Create and manage system configurations as part of client setup and ongoing maintenance.
- Train users on how to use the software effectively and resolve basic technical issues.
- Log, track, and resolve support requests in a timely and professional manner.
- Collaborate with the development and support teams to improve user experience and system performance.
Requirements:
- Basic understanding of IT systems, software, and troubleshooting.
- Excellent communication skills with the ability to speak and write in fluent, professional English.
- Strong problem-solving and interpersonal skills.
- Ability to grasp new technologies and workflows quickly.
- Positive attitude, attention to detail, and ability to work as part of a team.
Where you'll work
14 Cumberland Avenue
London
NW10 7QL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Level IT Solutions Technician Apprenticeship standard qualification
Online training supported by our dedicated tutors.
Requirements
Essential qualifications
GCSE in:
- English (grade (Grade A-C or 4-9))
- Maths (grade (Grade A-C or 4-9))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
- Basic knowledge of IT systems
- Ability to learn new software
- Create/ manage configurations
- Willingness to learn
- MS Office
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
https://wiseorigin.co.uk/ (opens in new tab)
Company benefits
• Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema. • Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
Wise Origin
Jules Williamson
The reference code for this apprenticeship is VAC1000347860.
Apply now
Closes in 12 days (Friday 7 November 2025 at 11:59pm)
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