HR Support Apprentice

OASIS AQUILA HOUSING LTD

METRO RIVERSIDE PARK (NE11 9DJ)

Closes in 14 days (Friday 7 November 2025 at 11:59pm)

Posted on 22 October 2025

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Summary

To be part of a small and busy team undertaking a variety of HR administrative tasks within our central office. You will gain valuable, hands-on experience while working towards a nationally recognised qualification, combining structured on-the-job training and mentoring with dedicated off-the-job learning.

• Wage:

  £19,240 a year

  Check minimum wage rates (opens in new tab)

• Training course: HR support (level 3)
• Hours: 37 hours per week (9am-5pm, flexible working considered, with half an hour for lunch)

  37 hours a week

• Start date:

  Monday 10 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

·        Provide administrative support across all areas of HR, including maintaining employee records and processing documentation

·        Assist with recruitment activities such as posting job adverts, scheduling interviews, and communicating with candidates

·        Support onboarding processes including preparing induction materials and coordinating new starter paperwork

·        Help manage HR systems and databases, ensuring data accuracy and confidentiality throughout  

·        Respond to routine HR queries from employees and escalate more complex issues as needed

·        Maintain compliance with OCH policies and employment legislation

·        Provide telephonist and receptionist services within Central Office as required

·        Providing a warm, professional welcome to visitors as required

·        Support with handling the incoming and outgoing post

·        Assist generally with other administrative tasks as required

·        Any other duties as required by the organisation

Where you'll work

UNITS FL1 TO FL4
UNIT 7-8
DELTA BANK ROAD
METRO RIVERSIDE PARK
NE11 9DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

HR Support Level 3 apprenticeship alongside internal training on policies and procedures.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Creative
• Initiative
• Confident using telephone
• Ability to work flexibly

Other requirements

Although you won’t deal with service users on a face to face basis you may come into contact via the telephone, you will be exposed to sensitive information as the organisation supports with drop in sessions for the homeless, supported accommodation, people affected by domestic violence and various young peoples projects. Motivation: • In sympathy with the Christian ethos and values of Oasis Community Housing • Be committed and enthusiastic • Willing and able to receive and follow instructions • Committed to undertaking a Level 3 HR Support Apprenticeship • Proficiency in Microsoft Office (Word, Excel, Outlook)

About this employer

Oasis Community Housing (OCH) is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. The support provided aims to develop life skills that will enable people to live successful independent lives. Oasis Community Housing is part of the Oasis group of charities. The group includes national charities dedicated to education, housing, and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential. We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the motivation section of the job description and will be clearly stated in the job advert. Oasis Community Housing is a growing charity, with its Central Office in Gateshead. This post is located in Gateshead.

After this apprenticeship

This position offers the opportunity for a long term career with the organisation for the right person.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING LIMITED

The reference code for this apprenticeship is VAC1000347806.

Apply now

Closes in 14 days (Friday 7 November 2025 at 11:59pm)

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