Customer Service Apprentice

STARGAZE BEAUTY AESTHETIC ENHANCEMENTS LTD

Stockport (SK1 3TS)

Closes in 14 days (Friday 14 November 2025 at 11:59pm)

Posted on 22 October 2025

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Summary

Stargaze Aesthetics Clinic is seeking a friendly and organised Receptionist to join our growing team. You will be the first point of contact for clients, ensuring a welcoming experience while supporting the smooth running of the clinic, which specialises in safe and high-quality non-surgical aesthetic treatments.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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There are opportunities to earn bonuses during busier periods.

Training course
Customer service practitioner (level 2)
Hours
Monday to Saturday. Shifts are 10.00am - 4.00pm, but can be flexible.

30 hours a week

Start date

Monday 24 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties and Responsibilities:

  • Greet clients warmly and provide a professional, friendly first impression
  • Answer phone calls, emails, and social media inquiries promptly and professionally
  • Schedule and manage client appointments efficiently
  • Maintain client records and ensure confidentiality at all times
  • Assist with billing, payments, and processing invoices
  • Support the clinical team with day-to-day administrative tasks
  • Keep the reception and waiting area clean, organised, and welcoming
  • Handle client queries, complaints, or feedback in a professional manner
  • Post on social media

Where you'll work

Sven Carlson House
125 Wellington Road South
Stockport
SK1 3TS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Patience
  • Friendly attitude
  • People person
  • Social media knowledge
  • Sales skills

About this employer

Stargaze Aesthetics Clinic is a growing business offering non-surgical aesthetic treatments. We’re a small, friendly team of highly qualified and passionate medical professionals dedicated to providing safe, high-quality care and helping you look and feel your best.

After this apprenticeship

  • For sucessful applicants, there will be the opportunity for full time employment after the ending of their course

Ask a question

The contact for this apprenticeship is:

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

The reference code for this apprenticeship is VAC1000347746.

Apply now

Closes in 14 days (Friday 14 November 2025 at 11:59pm)

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