IT Solutions Apprentice
Wise Origin
Stoke-On-Trent (ST4 2RR)
Closes in 12 days (Tuesday 4 November 2025 at 11:59pm)
Posted on 21 October 2025
Contents
Summary
Join the Academy’s IT team and play a key role in keeping our tech running smoothly! You’ll support staff and students with their IT needs, help maintain and improve our systems, and make sure technology is powering great learning every day.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Thursday, 8am - 4pm with a 30-minute break
Friday 8am - 3.30pm with a 30-minute break.
37 hours a week
- Start date
-
Tuesday 25 November 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
- To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
- To carry out routine IT tasks and activities as delegated by the Line Manager
- To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils
- To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/printers and teaching aides
- To assist teachers and pupils within the classrooms as requested by via the line manager
- To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
- To support the use of online learning systems and platforms, as well as online media and marketing activities
- To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates
- To carry out routine maintenance tasks in accordance with Academy protocols
- To ensure backup procedures are followed
- To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
- To undertake any relevant training as required
- To participate in the Academy’s performance management process
- To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff are expected to:
- Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
- Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
- Take responsibility for their own professional development and support that of colleagues where appropriate
- Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
- Follow Trust policy and procedures in relation to keeping children safe in education
- Observe health and safety requirements and play their part in ensuring a safe working environment
- Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences
Where you'll work
Fenton Manor
Stoke-On-Trent
ST4 2RR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.
Requirements
Essential qualifications
GCSE in:
- English (grade (Grade A-C or 4-9))
- Maths (grade (Grade A-C or 4-9))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Patience
- Knowledge of Microsoft 365
- Upgrades
- Maintaining software
- PC hardware
- Understanding basic networks
- Troubleshooting
- Time Management
- Commitment to safeguarding
- Data Protection
- Professional and reliable
- Calm
- Flexible
- Installation
Other requirements
All applicants should be aware that, upon a successful offer of employment, a full enhanced DBS check will be completed in line with safer recruitment practices. Right-to-work verification and an online social media screening will also be conducted in accordance with Keeping Children Safe in Education guidance.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
https://wiseorigin.co.uk/ (opens in new tab)
Company benefits
Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema. Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!
After this apprenticeship
Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
Ask a question
The contact for this apprenticeship is:
Wise Origin
Jules Williamson
jules.williamson@wiseorigin.co.uk
The reference code for this apprenticeship is VAC1000347683.
Apply now
Closes in 12 days (Tuesday 4 November 2025 at 11:59pm)
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