Lettings & Property Management Support Apprentice

Ariston Property

LONDON, (N19 3QN)

Closes in 10 days (Sunday 2 November 2025 at 11:59pm)

Posted on 21 October 2025

---

Summary

Provide administrative support across all aspects of the business - including property lettings, property management, client liaison and general administration.

• Wage:

  £17,000 a year

  Check minimum wage rates (opens in new tab)

  Wage to be increased to £18,000 PA after 12 months subject to satisfactory performance

• Training course: Business administrator (level 3)
• Hours: Monday to Friday – 9am to 6pm with a 1 hour lunch break. Alternate Saturday 9:30am to 2:30pm.

  42 hours 30 minutes a week

• Start date:

  Monday 10 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Liaising with customers over the phone, by email and in person.
• Updating our CRM database.
• Login maintenance requests reported by tenants.
• Making appointments.
• Filing and retrieving documents.
• Booking appointments.
• Provide admin support of the sales and lettings team.
• Taking minutes at meetings.
• Providing clerical assistance to staff as required, including word/data processing, filing, photocopying, and scanning.

Where you'll work

528-530 HORNSEY ROAD,
LONDON,
N19 3QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

On-the-job training in the workplace and day release at Newham College's apprenticeship centre.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

You will need to demonstrate: Empathy. A Positive Attitude. Reliability.

About this employer

We are an independent estate, letting and property management agency, established in 1996 in Archway, North London. We are accredited by the main government recognised trade bodies, including Propertymark and SafeAgent. We offer a professional and personal service to a wide cross section of the local community. We have a team of 9, including 2 working directors. We strive to create a friendly and supportive working environment where everyone can development their skills and contribute to the growth of the business. You will be assigned a dedicated member of the team for on-the-job training and personal mentoring.

http://www.aristonproperty.co.uk (opens in new tab)

Company benefits

Xmas bonus of £150 and day off on birthday.

After this apprenticeship

On successful completion of your apprenticeship, you will be offered a permanent role and an increase in salary.

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

Andrew Marriott

andrew.marriott@newham.ac.uk

The reference code for this apprenticeship is VAC1000347649.

Apply now

Closes in 10 days (Sunday 2 November 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.