Business Administration and Marketing Apprenticeship
NATIONAL FM SERVICES LTD
GATESHEAD (NE11 9DJ)
Closes in 15 days (Friday 7 November 2025 at 11:59pm)
Posted on 21 October 2025
Contents
Summary
Gain hands-on experience in business administration, including human resources functions, marketing through telemarketing and email campaigns, and support for day-to-day operations and general office tasks.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Working week: Monday to Friday 10.00 till 16.30. 30-mins lunch
30 hours a week
- Start date
-
Monday 10 November 2025
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Help and manage human resources
- Carry out some telemarketing sales and send introductory company emails
- Help Directors with day-to-day work
- Learn the business processes including operational requirements
- Keep client files up to date and carry out general administrative requirements
Where you'll work
YBN
7-8 DELTA BANK ROAD
METRO RIVERSIDE PARK
GATESHEAD
NE11 9DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Outgoing
About this employer
Welcome to the National FM Services Limited, where seamless operations meet exceptional service. With our comprehensive solutions, we redefine the standards of efficiency and excellence in managing your facilities. From maintaining pristine clean environments to protecting your people and assets, we are your trusted partner every step of the way. Explore our services and discover how we can elevate your facilities management experience. Welcome to a new era of efficiency and excellence. At our National FM Services, our vision is to revolutionise the way businesses and organisations manage their spaces. We strive to create environments that inspire productivity, efficiency, and sustainability. With innovative solutions and personalized services, we aim to exceed expectations and set new industry benchmarks. Our vision is to empower our clients to focus on their core objectives while we seamlessly handle all aspects of facility management, ensuring smooth operations and exceptional experiences for all stakeholders.
After this apprenticeship
There is always growth with the business, we would expect the right candidate to able to do training in different areas and develop with the business.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COLLEGE
Briony Haddon
apprenticeships@gateshead.ac.uk
The reference code for this apprenticeship is VAC1000347628.
Apply now
Closes in 15 days (Friday 7 November 2025 at 11:59pm)
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