Business and Administration Apprentice
Wolverhampton City Council
Wolverhampton (WV4 4NT)
Closes in 23 days (Monday 17 November 2025 at 11:59pm)
Posted on 24 October 2025
Contents
Summary
To provide efficient and effective administrative and clerical support to the Central Services Team. To provide general administrative and clerical support as directed by the School Business Manager
- Wage
-
£24,146 a year
Check minimum wage rates (opens in new tab)
Salary is pro-rata across the year
- Training course
- Business administrator (level 3)
- Hours
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Term time only - 35 hours per week 44.5 weeks a year.
35 hours a week
- Start date
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Wednesday 10 December 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Support for Reception
• Cover reception duties during lunchtimes and in the absence of the receptionist.
• Answer calls and take messages from parents and visitors.
• Sign visitors in and out of the building.
• Make absence calls daily.
• Take meal numbers to the kitchen on a daily basis.
• Deliver messages and any letters to classes when required.
• Provide administration support in the form of copying, shredding and laminating as required.
• Ensure that all display boards in and around central services and reception are up to date.
Support for Finance
• Check off deliveries and get the delivery notes signed by staff.
• Distribute deliveries to classes.
Support for Central Services
• Provide refreshments for visitors and events, and ensure that stock levels are suitable.
• Support the provision of food parcels.
• Provide support with the monitoring of school meal provision at lunchtimes
Support for the School:
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of and support differences and ensure all pupils have equal access to opportunities to learn and develop
• Contribute to the overall ethos/work/aims of the school
• Appreciate and support the role of other professionals
• Attend relevant meetings as required
• Participate in training and other learning activities and performance development as required
• Assist with the supervision of pupils out of lesson times, including before and after school and at lunchtimes
Staff Development:
• Be a qualified first aider or train as one and continue to maintain the training to carry out the role
• To undertake appropriate professional development, including adhering to the principle of performance management
• To achieve any performance criteria or targets relating to the post arising from the school’s appraisal arrangements.
General:
• To adhere to the ethos of the school
• To promote the agreed vision and aims of the school
• To set an example of personal integrity and professionalism
• Attendance at appropriate staff meetings and parents’ evenings
• Responsible for ensuring all items timetabled against this role are met, or adequate notice is given to the Deputy Headteacher if unable to complete tasks
• Any other duties as commensurate within the grade in order to ensure the smooth running
of the school
• Individuals have a responsibility for promoting and safeguarding the welfare of children and young people he/she is responsible for or come into contact with
• To ensure that all tasks are carried out with due regard to health and safety
• Liaise and communicate effectively with other teachers and staff
• Show loyalty to the school and adopt a professional attitude
• Holding yourself to account for your professional conduct and practice
• Following all systems & process within the school
• Organise and manage own work with little or no input from others, but working within the given guidelines, parameters and systems
Safe Guarding:
The jobholder must observe their obligations in accordance with the School’s Child Protection Policy Procedure and the document ‘Keeping Children Safe in Education and report any concerns that they may have regarding a child or young person’s welfare to the appropriate person. Copies of the above Procedure and document can be obtained from the School Welfare Manager
Where you'll work
Boundary Way
Wolverhampton
WV4 4NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will receive traiing in the workplace and also have an assigned Educator from Heart of England Training who they will meet with via Teams regularly.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
DBS check required.
About this employer
Our Vision Our school is a nurturing community with a strong focus on relationships, where every individual feels safe, connected, and accepted. We foster an environment of cooperation and trust, empowering everyone to thrive and celebrate diversity. Our curriculum supports holistic development, guiding each student to become the best version of themselves and prepare for a fulfilling adulthood. By working collaboratively with families, we ensure comprehensive support and growth for every student, creating a foundation for lifelong learning and success. Our Core Values Our core values express our expectations to our children, young people and adults and make all aware of what we aim to achieve, morally, relationally and academically. While we identify our values separately, it is important to think of them as parts of the same whole as they are all interlinked. By teaching and consistently modelling our values, we support the holistic development of each child and young person. Our values apply to every child, young person and adult in our school community.
After this apprenticeship
It is hoped but not guaranteed that a full-time offer of employment will be made upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
HEART OF ENGLAND TRAINING LIMITED
Louisa Barby
Apprenticeshiprecruitment@hoet.co.uk
01788568425
The reference code for this apprenticeship is VAC1000347616.
Apply now
Closes in 23 days (Monday 17 November 2025 at 11:59pm)
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