Digital Transformation Apprentice

Warwickshire County Council

Warwick (CV34 4RL)

Closes in 19 days (Tuesday 11 November 2025)

Posted on 21 October 2025

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Summary

An excellent opportunity to join our Business Intelligence team as a Digital Transformation Apprenticeship here at Warwickshire County Council? We provide automated solutions to a range of council service areas. With the focus being on AI solutions We have an excellent track record on supporting apprentices through to permanent employment.

Wage

£19,306.07 a year

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Digital support technician (level 3)
Hours
Hybrid home and office working with regular attendance in Shire Hall (Warwick)

37 hours a week

Start date

Monday 29 December 2025

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The skills, knowledge and behaviours developed in this post will enable the post-holder to complete the Level 3 Digital Support Technician apprenticeship aligned to this role.

  • Collaborate with internal teams to identify opportunities for automation and digital optimisation
  • Gather and document user requirements to assist in the delivery of end-user focused products
  • Design, build, and test Copilot Studio agents to automate routine tasks and improve service delivery
  • Support services in adopting AI tools and digital workflows, including Microsoft 365 and Copilot
  • Provide support to more complex, organisational AI projects where appropriate
  • Provide technical support to customers through a range of communication channels
  • Create and maintain documentation and user guides for deployed agents and digital solutions
  • Monitor agent performance and gather feedback to inform improvements
  • Take responsibility for own continuous professional development (CPD) by keeping up to date with emerging AI and automation technologies and share insights with the team
  • Contribute to internal communications and campaigns promoting digital adoption
  • Apply relevant policies and legislation where appropriate, for example Information Governance and ICT policies

The role responsibilities outlined will be practiced, learned, and eventually mastered by the apprentice, under guidance and supervision from the line manager and colleagues.

Where you'll work

Shire Hall
Warwick
CV34 4RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

You will compile evidence demonstrating occupational skills, knowledge and behaviours. Virtual learning modules (VLE) and remote sessions.

 

More training information

This is a Digital & AI Support Level 3 Apprenticeship including training delivered by our specialist training provider QA Limited. 

For further information click on this link:

https://www.qa.com/apprenticeships/ai/digital-and-ai-support-level-3/ 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4* (A-C))
  • Maths (grade 4* (A-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental

About this employer

Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.

https://www.warwickshire.gov.uk/ (opens in new tab)

Company benefits

The benefits we offer include agile working, a generous annual leave entitlement, plus bank holidays. Access to Vivup benefits and discounts platform. Disability Confident

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a fixed term for 20 months, however this can lead to permanent position depending on course completion and performance.

Ask a question

The contact for this apprenticeship is:

Warwickshire County Council

Ben Hooper

benhooper@warwickshire.gov.uk

The reference code for this apprenticeship is VAC1000347511.

Apply now

Closes in 19 days (Tuesday 11 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.