IT Support Apprentice
REDHILL ACADEMY TRUST
Chesterfield (S42 6LG)
Closes in 28 days (Thursday 20 November 2025 at 11:59pm)
Posted on 20 October 2025
Contents
Summary
Kickstart your tech career at Tupton Hall School! As an IT Support Apprentice, you’ll gain hands-on experience supporting users, maintaining systems, and solving network issues. Join a forward-thinking team within Redhill Academy Trust—earn while you learn and apply today to shape your future!
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
8am - 4pm Monday to Thursday and 8am - 3.30pm on Friday
Occasionally you may be required to work later, on a rota'd basis, to ensure support is available for school events for e.g. Parents Evenings.
37 hours 30 minutes a week
- Start date
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Friday 21 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage own workload through the allocation of calls via the helpdesk
- Provide day to day IT Support for the local academy
- To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
- To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
- To ensure technical assistance is provided at extra-curricular events
- Manage printing resources across the Academy
- Maintain user accounts including creation of new user accounts where appropriate.
- Assign staff and pupil passwords
- Provide support to the Academy in its use of media, from recording classes and events through the editing process.
- Maintain inventories, asset and security mark ICT equipment
- Support evening events at the Academy
- Appropriately escalate issues to the Senior ICT Technician or ICT
- Cluster Network Manager regarding security and potential risks to the Academy systems
To take responsibility for the successful delivery of hardware-related tasks:
- Administration of the ICT Equipment Loan system.
- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
- Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
- Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
- Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including
Where you'll work
Station New Road
Old Tupton
Chesterfield
S42 6LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
You will be required to pass a Disclosure and Barring Service (DBS) check upon receipt of a conditional offer for this apprenticeship opportunity
About this employer
Tupton Hall School, part of the Redhill Academy Trust, is a thriving 11–18 secondary school in Derbyshire where every person matters. Known for its high expectations and inclusive ethos, the school offers a dynamic learning environment with strong support for personal and professional growth. Apprentices benefit from a culture that values achievement, teamwork, and real-world experience. With excellent facilities and a commitment to developing future talent, Tupton Hall is an ideal place to start your career journey.
After this apprenticeship
You may be considered for a full time position within the team or within the Redhill Academy Trust upon successful completion of this apprenticeship.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
The reference code for this apprenticeship is VAC1000347385.
Apply now
Closes in 28 days (Thursday 20 November 2025 at 11:59pm)
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