Food & Beverage Team Member Apprentice

Montigo Resorts at Charlton House

Somerset (BA4 4PR)

Closes in 22 days (Friday 14 November 2025 at 11:59pm)

Posted on 20 October 2025

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Summary

This apprenticeship provides hands-on training in a professional hotel restaurant and bar. You’ll learn core service skills, customer care and teamwork, gaining practical experience while supporting a friendly, high-standard hospitality environment and building the foundation for a rewarding career in hospitality.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

As well as earning while they learn, our apprentice food and beverage apprentices will enjoy a range of benefits, including a share of the service charge from food and beverage sales.

Training course
Food and beverage team member (level 2)
Hours
The apprentice will work on a shift basis, as hospitality is a 7 day operation. This includes weekdays, evenings, weekends and some bank holidays, with rotas provided in advance. Typically, shifts fall between 7am – 10pm, depending on service.

40 hours a week

Start date

Monday 1 December 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assisting with day-to-day operations in the restaurant and bar, including setting up service areas, taking orders, and serving food and drinks to Montigo Resorts’ high standards.
  • Supporting senior team members in delivering excellent customer service, responding to guest requests and ensuring a welcoming and professional environment.
  • Learning and applying food safety, hygiene and allergen procedures to maintain a clean and safe working area.
  • Rotating through different areas of front-of-house operations, including restaurant, bar and events, to gain a broad skill set.
  • Working closely with colleagues to ensure smooth service during busy periods and special events.
  • Developing communication, teamwork and problem-solving skills while providing guests with a memorable hospitality experience.

Where you'll work

Montigo Resorts Somerset At Charlton House Charlton Road
Shepton Mallet
Somerset
BA4 4PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

The apprentice will work towards the Level 2 Food & Beverage Team Member Apprenticeship Standard, a nationally recognised qualification designed to develop professional service skills, teamwork and customer care. Training will be delivered in partnership with Yeovil College, combining hands-on experience in our hotel restaurant, bar and events with structured learning sessions.

More training information

Weekly sessions at Yeovil College during term time, plus 4 practical workshops.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 9 – 4 / A* - C)
  • Maths (grade Grade 9 – 4 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier, so please apply early to avoid disappointment.

About this employer

Montigo Resorts Somerset is a luxury boutique hotel situated in the picturesque countryside of Somerset. Housed in the historic Charlton House, the resort offers 28 unique designer bedrooms, a state-of-the-art spa, and a range of dining options that blend traditional English fare with Asian-inspired cuisine. The resort is renowned for its commitment to exceptional service, attention to detail, and a tranquil, rejuvenating atmosphere.

https://somerset.montigoresorts.com/ (opens in new tab)

Company benefits

Free gym membership and access to spa facilities. Free staff meals during shifts. Discounted food and drink when off shift. Learn from experienced international chefs. Opportunities for progression within the hotel and wider hospitality industry.

After this apprenticeship

At Montigo Resorts, we actively support career growth, mentoring and the opportunity to shape your career in luxury boutique hospitality with an emphasis on exceptional guest experiences and Asian-inspired service. Completing the Level 2 Food & Beverage Team Member Apprenticeship equips apprentices with professional service skills, teamwork experience and a strong understanding of hotel operations. Career progression can include:

• Moving into Senior Food & Beverage Team Member or Supervisor roles within Montigo Resorts or other high-end hotels.
• Specialising in areas such as bar service, fine dining or events management.
• Progressing to other leadership roles within the hospitality industry.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC1000347370.

Apply now

Closes in 22 days (Friday 14 November 2025 at 11:59pm)

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